SummaryWorking as a product owner within ANZ NZ’s Data and Marketing, focused on delivering significant business value across multiple projects. Ensures alignment with organisational goals, drives data-driven strategies, and enhances marketing initiatives to maximise impact and efficiency.Key Responsibilities• Lead change and identify opportunities across Data and Marketing. • Contribute towards the roadmap and identify opportunities for improvement for products within Data and Marketing in conjunction with other business stakeholders. • Adapt own behaviour to changing circumstances and constructively provide input to change projects.• Develop insights and seek endorsement on direction.• Build and share domain knowledge with wider team members. • Develop influence and advocacy across stakeholder groups.Key Achievements • Successfully managed to deliver a cloud migration project for the Data and Marketing ahead of schedule thus meeting requirements from Google and Yahoo. This involved collaborating with cross-functional teams and managing key stakeholders throughout the process. Other key function performed on the project:• Managed the budget and timeline to ensure the successful delivery of the project• Played multiple roles throughout the project, including project manager, vendor contract negotiations, Release lead, and handling the statement of work amongst others.• Led and successfully met risk and governance requirements by creating various artifacts, leading review sessions, and securing approval from stakeholders.• Delivered remaining Adobe Experience Manager capability as part of MVS product while prioritising the value for the business. • Actively participated in and contributed as key member in shaping the Personalisation roadmap

SummaryAt Westpac’s Transformation Office, developed a centralised framework to govern initiative delivery across the business. Established processes and standardised practices for delivering prioritised initiatives, forming Westpac's Critical Transformation Framework.Key Responsibilities• Work collaboratively with colleagues and business partners with a strong focus on ongoing business improvements.• Facilitate and conduct workshops, presentations, and conferences.• Ensure internal and external stakeholder engagement is high, implement communication strategy and manage resolutions.• Analyse business processes, identify alternative solutions, assesses feasibility, and recommends new approaches. • Define business requirements through scoping and business priority setting.Key Achievements • Led development of processes, templates, and guidelines to standardise the framework for all organisational initiatives.• Documented and contributed towards drafting of framework and standards for Westpac New Zealand for any remediation/regulatory work. • Established a framework for storing and maintaining initiative documentation through a central repository. • Created and managed Transformation Office’s SharePoint site and its purpose for wider stakeholder groups.

SummaryGuiding Sky to become a data-driven organisation by equipping business users with the necessary data and tools for success. Creating common goal to enhance efficiency through streamlined tools and technologies while unifying business stakeholders and technology teams. Establishing a Data Governance charter and working group to promote effective data management across the business. Key Responsibilities• Collaborate cross functionally with other areas of business, including Finance, marketing, Content and Customer teams.• Provide an agile mindset and lead by example in both the squad and the organisation.• Supporting data squad in constantly learning and improving ways of working together• Develop detailed requirements that define user capability, functional specification to show user stories; partner with project team to ensure alignment and realisation of business requirements during development process. • Strong problem-solving skills and ability to aid in the development of a product vision and drive delivery execution.• Demonstrated client facing and internal communication skills. Key Achievements • Created and communicated the Data roadmap for the organisation, ensuring stakeholder engagement and commitment.• Led migration of customer data to a cloud solution using innovative and modern technologies.• By focusing on strategic goals, I implemented process improvements for reporting and deliverability.• Established controls and procedures to enhance data integrity and reliability/availability.• Identified and extracted new data sources for business needs, such as customer calls, payments, and new business initiatives.• Created the Data Governance Charter, formed a Data Governance working group, heightened awareness of customer data security and privacy within the organization.• Led alignment of tooling with data architecture across technology and business stakeholders.

Key Responsibilities• Communicate with business units to gather requirements and accurately document technical/functional requirements.• Responsible for performing root cause analysis for issues and provide effective timely business and technology resolution. • Work in collaboration with cross functional teams to ensure accurate and sufficient test cases and regression cycles are completed within project timelines. • Responsible for organising requirements for customer statement and invoice system, vendor management, testing and implementation• Played multiple roles across hardware project. Acted as BA, functional SME, Tester, Test coordination and documentation, managing change requirements and project management with key business stakeholders and vendors. • Creating various project documentations such as functional requirements, impact assessment, GAP analysis, process flow, wire frames, test artifacts, implementation/tactical plan, lessons learnt and RAID. • Provide ongoing support for projects to business stakeholders post deployment to ensure successful operation. Key Achievements• Managed key operational stakeholders based on my strong rapport and work ethics while understanding their impact areas.• Key member of the team to create and execute training for the billing system upgrade and other projects across the business.• Managing testing documentation, resources, and execution during the billing system upgrade and hardware upgrade projects.• Responsible for the creation of billing/statement configurations on projects and ensured smooth testing and implementation.• Responsible for vendor engagement and management across various projects, ensuring the maintenance and sharing of documentation.• Due to my skillset I was tasked to perform financial analysis and reconciliation for Finance team identifying revenue flow through general ledger and document in relation to revenue assurance program.

• Worked as a team member to initiate, control, and audit residential and business bill cycles, handling all reconciliation and related queries.• Responsible for keeping updated process documentation.• Investigated customer disputes and queries, providing solutions promptly to internal teams and to customers.• Managed relationships with key internal stakeholders, product managers, operational teams, and customers at all levels across the business.• Worked closely with technical and business stakeholders on projects to ensure that the requirements of billing operations were met.

• Key member of the team representing billing and ensuring that business requirements cover all stakeholder groups.• Responsible for successfully delivering an optimum Offer to Market initiative for the Billing, Fulfil, and Assure groups.• Consistently delivered projects end to end, often contributing to requirements, solution, testing, and support.• Proactively ensuring that no revenue compliance or leakage is encountered for billing on initiatives or projects.• Ensured SOX sign-offs for billing systems were impacted and documented any process changes.• Managing stakeholder and customer expectations and personally facilitating their requirements.• Developed relationships with internal customers, wider SCD teams, and stakeholders.Key Achievement: 1. Led the creation of front door framework for the team into the Assure business. I documented impacted stakeholders, possible impacts, and the process to engage the Assure group for my team across Offer to Market initiatives.

• Managed the daily operations of the revenue compliance tool.• Key member of the team that conducted daily investigations into errors and issues, coordinating quick resolutions.• Performed daily data analysis of traffic volumes.• Documented team engagement, requirements, new products, and traffic on the tool and responsible for reporting them to business units and projects (front door policy).• Authored new scripts and audit equations on the revenue compliance tool.• Contributed to cross-project testing and business acceptance testing for the compliance tool.• Reviewed test results and obtained approvals from management and the project teamKey Achievement: 1. Real Teamwork Award – received for ensuring the completion of new product equations and test files before launch. I communicated with external parties to ensure timely delivery. This ensured that all reconciliations were in place and active once the product launched, minimising any revenue leakage.

• Performed daily bank GL reconciliation, cash flow forecasting• Created and reconciled monthly debtors and suspense accounts• Responsible for documentation of SOX processes for the team• Performing weekly call load reconciliation and approvals for finance• Managed and coordinated with auditors for SOX and quarterly reporting Key Achievement: 1. Real Teamwork Award – for semi-automating the customer refund process and removing repetitive steps. This reduced 3 man hours daily from the refund process.