Amit Kumar Sharma Email & Phone Number

Leading the last mile operation of North Zone at CityMall, I oversee a team of 6 Area Managers with 70 TLs & Executives Delivering more than 1100 Delivery Partners across 90 Delivery Points. CityMall is one of the fastest-growing and most competitive retail platforms in India, aiming to transform the shopping experience for millions of customers and merchants.With my expertise in dispute resolution and team management, I have successfully handled various challenges and opportunities in this dynamic and demanding environment. For example, I have resolved multiple issues and conflicts with GSP partners, vendors, and customers, resulting in improved retention and satisfaction rates. I have also motivated and empowered my team to achieve and exceed their targets, while fostering a culture of collaboration and learning. My goal is to continue to deliver excellence and innovation in the last mile operation, and to contribute to CityMall vision of transforming the retail landscape in India.