Amit Kumar Shukla Email and Phone Number

* Identify the gaps in the control and articulate the risk to the process.* Perform detailed testing of ITGC and ITACs controls, identifying control gaps, weaknesses, and areas for improvement.* Administratively manage IT SOX Team including overall Project management of IT SOX program.* Perform risk assessment, control testing including Test of Design (TOD) and Test of Effectiveness (TOE).* Perform SOC1 / SOC2 Readiness Assessment, compliance to COSO & COBIT Frameworks.* Manage the quality of team’s deliverables with appropriate reviews of work papers.* Engage with clients on projects relating to Data Security & Privacy involving HIPPA, GDPR and PCI DSS.* Reviews / Benchmarking of Policies and Procedures pertaining to SDLCs, Change management, Access Management, Backup management, incident management etc.* Review Third-Party Risk Management Frameworks with a focus on Information Security.* Prepare and present audit findings, recommendations reports to clients and senior management by highlighting areas of concern and improvement opportunities.* Support business development activities, including proposal writing, client presentations, and participating in industry events.

• Responsible for conducting the customer-based Audits of (Access Control/IT Operations/Incident Management).• Ensuring any non-conformities are properly documented and corrective actions are assigned to the appropriate team followed by the final closure.• Lead and perform activities to help measure and monitor compliance with contractual security requirements, company policies and procedures to ensure the department is compliant and audit ready.• Actively perform internal self-assessments and facilitate assessments performed by external auditor.• Quarterly share industry and regulatory requirements & updates of information security with team.• Conduct scheduled/random performance tests to check the effectiveness of the Internal control.• Development and delivery of assessment findings and recommendations to leadership.• Prepares reports based on the results of audits and share with leadership team.

• Interacted with account management and onsite team in process development and implementation for smooth daily operations.• Collaborated with manager to define and schedule resources required for implementations, upgrades and other projects as needed.• Ensured SLAs are met and overall IT service deliveries are maintained.• Guided & mentored all Security Systems Sr. Associate and Security Systems Analyst as their first point of contact for all process and procedures related queries.• Timely report issues to management and follows the proactive approach to resolve any problem. • Experience of implementing ITIL based IT Service Management processes.• Handled Request Management & Incident Management related queries of users through ticketing tool like BMC Remedy and ServiceNow• User access provisioning and de-provisioning in Active Directory, MS Exchange and applications specified by Client in their Standard Operating Procedure documents (SOP).• Interacted with team member on monthly basis and provided feedback on their performance.• Audited incidents, service requests, project tickets for correctness and accuracy as per Quality Assurance guidelines.

• Configure and manage network printer through print servers.• Handled escalations from team members providing L1 support for operating system like Windows7.• Assigning Folder Permissions to users on share sites.• Resolve Anti-Virus, Backup and third-party software related issues.

• Performed IT Support to end-users. Also ensured that all application/services of users operate normally without impacting their day-to-day operation.• Co-ordinate with related teams like network, telecom & application for escalation and closure of calls within defined SLA.• Used to resolve day-to-day hardware issues of users.