Amit Kumar Singh Email and Phone Number
Lucknow, UP, IN
Amit Kumar Singh's Location
Lucknow, Uttar Pradesh, India, India
Amit Kumar Singh's Contact Details
Amit Kumar Singh work email
- Valid
Amit Kumar Singh personal email
n/a
About Amit Kumar Singh
I am an enthusiastic and dedicated Hospitality Executive with broad Hospitality experience in Hotel Operations, Revenue management & Hotel Projects.. An exceptional leader who is able to develop and motivate others to achieve targets; I can demonstrate a strong ability to manage projects from conception through to successful completion. An accomplished professional experienced in managing business operation with focus on profitability, achieving company’s mission and strategic direction. Played a key role in upgrading the product and service standard as per the SOP and brand requirement. Command over avenues for generating revenues, cost control and maintaining excellent equilibrium between the revenue vis-a-vis expenditures. Proficiency in devising and implementing optimum business strategies to enhance infrastructure, business development, quality standards across all departments.A brief review of my credentials will affirm my capability to serve as a driving force in achieving revenue objectives and fostering growth through strategic contributions. Over my career, I have been honored with accolades such as "Hotel of The Year 2023" by Louvre Hotels India, "General Manager of the Year 2016-17" at Sarovar Hotels & Resorts, and recognition as Hotel of the Year in 2015.I bring to the table over 20 years of experience in Hotel operations, Pre-opening & Renovation with a significant portion of that time (13 years) dedicated to serving as Area General Manager ,Multi-Properties General Manager and General Manager . Presently, I am privileged to hold the role of Area General Manager at Sarovar Hotels and responsible for Multi-Brand portfolio and their operations in Lucknow (Golden Tulip, Hometel and Sarovar portico) . I have managed Golden Tulip Lucknow (LHG) since may 2022 till Date . Prior to this, I had the distinct honor of serving at Sarovar Hotels in New Delhi, where I managed two units as a Multi-Properties General Manager . These roles encompassed managing diverse aspects, including room inventory, restaurants, extensive banquet facilities, meeting spaces, and recreational amenities.1. I have Successfully worked on Preopening projects to its Successful operations & Handled 3 Renovation Projects . 2. Streamlined operations and optimized functions to reduce costs, enhance productivity, and boost revenue.3. Successfully transformed less profitable properties into consistently high-performing units.4. Integrated finance and operations to create proactive business units focused on bottom-line profitability and positioned for sustained growth.
Amit Kumar Singh's Current Company Details
Amit Kumar Singh Work Experience Details
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Area General ManagerSarovar Hotels & ResortsLucknow, Up, In
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Area General ManagerSarovar Hotels & Resorts Nov 2024 - PresentLucknow, Uttar Pradesh, IndiaElevated to Area General manager with effect from 1st November -
Area General Manager Sarovar Hotels & ResortsSarovar Hotels & Resorts Nov 2024 - PresentLucknow, Uttar Pradesh, India#Recorded Highest Revenue Milestone and YTD Result for 2024 #Improved overall Revenues by 27% YOY #Ranked amongst Top 1% of Hotels on Tripadvisor in Lucknow # successfully Completed Hotel Classification of Platinum Catagory from UP Tourism
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General Manager At Golden Tulip LucknowLouvre Hotels Group May 2022 - Nov 2024Lucknow, Uttar Pradesh, IndiaKey Achievements : #Worked on getting hotel Classified as PLATINUM Member of UP tourism under 4 Star classification from UPHRA , HRANI # Achieved Recognition as Hotel of the Year 2023 as ( Best Golden Tulip India ) & Sales Manager of year Unit rewards. # Successfully Surpassed Revenue and P&L objectives of the Unit from past 2 Consecutive years . # Improved ADR by 33% with In Span of 2 years .# Worked on Renovation of 30 Club Premium ,10 Executive rooms and 4 Jr… Show more Key Achievements : #Worked on getting hotel Classified as PLATINUM Member of UP tourism under 4 Star classification from UPHRA , HRANI # Achieved Recognition as Hotel of the Year 2023 as ( Best Golden Tulip India ) & Sales Manager of year Unit rewards. # Successfully Surpassed Revenue and P&L objectives of the Unit from past 2 Consecutive years . # Improved ADR by 33% with In Span of 2 years .# Worked on Renovation of 30 Club Premium ,10 Executive rooms and 4 Jr Suite Rooms from its pre -opening to a successful operations . # Started Catagory wise upselling & Enhanced Hotel Revenues .# Successfully Launched Fresh rooms in the City by Brand Advertising & Marketing campaigns & Improved GT brand positioning in Lucknow .#Upgraded Hotel Rankings on OTA 's ,Google , Kepsla & Trip advisor .# Achieved GSI score above 4.5 on Trip advisor & from past 18 months , we are Ranking amongst TOP 1% out of 969 Hotels in Lucknow.# We have been able to create a healthy Market segment mix for Unit & able to retain out position as market leader amongst competitors in Vicinity .# We have taken Eco friendly initiatives towards Sustainability and Reducing Carbon Footprints . Show less -
Cluster General Manager New Delhi Sarovar Hotels ( Nehru Place & Igi Airport ,Kapashera )Louvre Hotels Group Apr 2019 - Jun 2022New Delhi Area, India#Presently operating as Cluster General Manager for 2 Units in New Delhi & responsible for managing the Hotels Executive team and overall hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and guest satisfaction measures.Role Play During unprecedented times of COVID 19 :#Operated Hotel with Stranded Guests During Country Lock-down & continued to operate with skeletal Staffing by developing Multiskilling of Manpower & strict cost… Show more #Presently operating as Cluster General Manager for 2 Units in New Delhi & responsible for managing the Hotels Executive team and overall hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and guest satisfaction measures.Role Play During unprecedented times of COVID 19 :#Operated Hotel with Stranded Guests During Country Lock-down & continued to operate with skeletal Staffing by developing Multiskilling of Manpower & strict cost control measures.#Developed COVID Safe SOP`s & created Voiceover Videos & Virtual Training collaterals & supported our Corporate office to develop post COVID revival SOP`s considering Hygiene, Sanitation & guest – Employees safety protocols.#Contributed to the society with support of Government organizations & NGO`s#Ranked on top 5 hotels amongst 2497 hotels in New Delhi as Per Trip Advisers ( Worlds most prominent Travel forum ) Review ratings .#Achieved Certificate of Excellence on Trip Advisor , OTA`s - Booking.com , MMT & Goibibo . #Improved OTA rating score to over 4 point on All OTA / Booking.com 8.1 Ranking .# Recognized for Eco Friendlier Initiatives taken by the Unit to reduce carbon footprints.#Ranked no. 1 in South Delhi during Swacchta Audit conducted by MCD , Ranking published by MCD on news Channels .# We work with Yes I can Attitude & have been able to retain our pre-opening Core team of executives & HOD`s . Unit Attrition rate is below 1.5% #Managing ongoing profitability of both hotels , ensuring revenue and guest satisfaction targets are met and exceeded .#Leading in all key property issues including capital projects, guest services , and refurbishment .#Ensuring all decisions are made in the best interest of the Management company & owners . #Able to deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property .#Lead in all aspects of business planning#Comply with and exceed brand standards . Show less
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General Manager At Sarovar Hotels & Resorts ( Louvre Hotel Group )Louvre Hotels Group Jan 2017 - Apr 2019New Delhi - Nehru Place & KapasheraKey Achievements : # Achieved Recognition as GM of the Year 2017 at Sarovar Hotels & Resorts .# Successfully Achieved Revenue objectives of both Hotels from last 7 Consecutive years & elevated to a larger Unit in 2017 & Handled assignments of Multi-properties General Manager , Located in Nehru Place & Kapashera # Achieved GSI score above 4.5 on Trip advisor & from past 20 months , we are Ranking amongst top 6 hotels in Delhi (0.5 % to 1% out of 1008 Hotels ) .# Responsible for… Show more Key Achievements : # Achieved Recognition as GM of the Year 2017 at Sarovar Hotels & Resorts .# Successfully Achieved Revenue objectives of both Hotels from last 7 Consecutive years & elevated to a larger Unit in 2017 & Handled assignments of Multi-properties General Manager , Located in Nehru Place & Kapashera # Achieved GSI score above 4.5 on Trip advisor & from past 20 months , we are Ranking amongst top 6 hotels in Delhi (0.5 % to 1% out of 1008 Hotels ) .# Responsible for Sarovar Kapashera Project from its pre -opening to a successful operations from past 2.5 years with additional responsibility of an operational Hotel in Nehru Place # We have been able to create a healthy Market mix for Units & able to retain out position market leader amongst competitors in Vicinity . Show less
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General Manager At Sarovar Hotels New Delhi - Nehru PlaceSarovar Hotels & Resorts Jul 2012 - Dec 2016New Delhi Area, IndiaKey focus towards achievement of organizational goals with chief responsibilities pertaining to operational function of various departments.• Conceptualized and implemented strict measure in operating procedures and equipment center lines to optimize resource & capacity utilization. • Handling operations; inclusive of formulating & implementing the department’s standard operating procedure include goals, budgets, plans, administrative activities etc• Monitoring the high standards of… Show more Key focus towards achievement of organizational goals with chief responsibilities pertaining to operational function of various departments.• Conceptualized and implemented strict measure in operating procedures and equipment center lines to optimize resource & capacity utilization. • Handling operations; inclusive of formulating & implementing the department’s standard operating procedure include goals, budgets, plans, administrative activities etc• Monitoring the high standards of hygiene as per HACCP guidelines & conducting regular inspections and preparing the reports and send it to concerned outlets for compliance.• Monitoring & Conduct the appraisals for Managerial staff.• Monitoring the revenue movement it terms of maximum utilization of required funds. (Cost Control)• Establishing public relation in terms of revenue generation, through various agencies corporate houses and non corporate clients.• Laisoning with government and non government organizations.• Upgrading business & operational activities as per the business requirements.• Analyzing and tracking the business activities of peer business houses• Undertake training in regards to improve employee knowledge, building confidence and motivating to achieve targeted goal.• Monitoring the procurements for quality control and expiry controls as well as proper storage.• Monitoring the inventories, spot checks and physical inventories on regular basis.• Planning and developing the different promotions to move the slow moving items.• Preparing and compiling the daily reports for sending it to Corporate Office.• Having the regular rounds to check the service standards, food quality, and hygiene, follow up on policies and procedures etc.• Regular meetings and co-coordinating with the other departments for any inter-departmental issues Show less
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Asst. Fom - Front Office Manager - Accomodation Manager ( Howard Park Plaza )- Officiating GmCarlson Apr 2010 - Jul 2012Agra Area, India# Achieved Highest gross revenue in Year 2011-2012 while Leading unit as officiating General Manager . It has surpassed all prior sales records since last 15 years . # Scored highest level of guest satisfaction on Trip advisor & trending on top 5 hotels in Agra . Improved ranking from 15th to 5th Ranking # Excellent track record of successful operations & business development# Room implementation as well as P&L responsibility# Inter-departmental co-ordination with the F&B.… Show more # Achieved Highest gross revenue in Year 2011-2012 while Leading unit as officiating General Manager . It has surpassed all prior sales records since last 15 years . # Scored highest level of guest satisfaction on Trip advisor & trending on top 5 hotels in Agra . Improved ranking from 15th to 5th Ranking # Excellent track record of successful operations & business development# Room implementation as well as P&L responsibility# Inter-departmental co-ordination with the F&B., Housekeeping ,reservations , Engineering & Finance for successful event execution.# Ensuring effective compliance with standard billing & operational procedures# Imparting training to the staff to ensure superior guest service.# Formulating itinerary for conferences and groups# Interacting & dealing with Travel Agents & Corporate Companies.# Ensure that guest has a pleasant stay by supervision of special preferences, arrival & departure experiences and service center guest # feedback mechanism # Act as Collateral between the hotel & guest .# Promote inter-hotel sales and in-house facilities # Assist in the preparation of statistical, performance and forecast reports as necessary in order to facilitate annual budget and strategic plan preparation and provide management with marketing information.# Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget.# Knowledge of up selling and maximizing revenues techniques.# Maximize revenue & profitability of the hotel through best of product & service standards.# Manage the Guest History System and effectively use the guest profiles all the time.# Develop the reputation, customer loyalty and market standing of the hotel by providing a high level of customer care, assistance and recognition.# Monitor the business of competition hotels in terms of new accounts and rates. Show less -
Sr. Duty Manager At The Zuri White Sands Resort & CasinoThe Zuri Hotels & Resorts May 2009 - Apr 2010Goa ( India)Duty Manager promoted to Sr. Duty Manager#Managing the operation of the Front Office and related areas:#Creating the first impression by supervising the door, bell, PBX, parking, concierge, guest services and front office areas#Participating in the development and implementation of processes and procedures for assigned departments which support achievement of service and financial goals#Preparing and analyzing reports in order to develop an informative database for decision… Show more Duty Manager promoted to Sr. Duty Manager#Managing the operation of the Front Office and related areas:#Creating the first impression by supervising the door, bell, PBX, parking, concierge, guest services and front office areas#Participating in the development and implementation of processes and procedures for assigned departments which support achievement of service and financial goals#Preparing and analyzing reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel#Analyzing business forecasts and schedules accordingly#Ensuring that front desk handles billing and cash in accordance with hotel’s standards#Planning and coordinating hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments#Ensuring seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another#Creating 100% guest satisfaction by providing the Radisson hospitality experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations#Giving personal attention, taking personal responsibility and utilizing teamwork when providing guest service#Listening, apologizing with empathy, finding a solution and follow through when resolving guest problems.#Providing Yes I Can! genuine hospitality and teamwork on an ongoing basis#Assuming the responsibility to notice when the guest is not satisfied and judging at my best as to when it is appropriate to use the 100% Guest Satisfaction Show less -
Duty ManagerThe Radisson White Sands Resort , Goa May 2008 - May 2009Goa# Ensure that the hotel operation running smoothly. Co-ordinate with all major departments (Housekeeping, F&B & Engineering) to ensure the operation smoothly. # Handling check-in & check outs, cashiering billing manning night audit with PMS reception and telephones guest issues, guest feedback & service. # Allocate rooms to all arriving guests maintaining the up to date information or room rates. # Checking the reservation correspondence details of billing instructions, rates and… Show more # Ensure that the hotel operation running smoothly. Co-ordinate with all major departments (Housekeeping, F&B & Engineering) to ensure the operation smoothly. # Handling check-in & check outs, cashiering billing manning night audit with PMS reception and telephones guest issues, guest feedback & service. # Allocate rooms to all arriving guests maintaining the up to date information or room rates. # Checking the reservation correspondence details of billing instructions, rates and special instructions or request from the guest.# Make sure the arrival and departure together is completed and before going off duty, initial on it before it is signed by the Duty Manager.# Ensure that the guest mail and parcels are dealt in the correct manner and delivered to the guest as soon as possible.# Responsible for coordinating with guests for resolving their concerns and needs.# To provide excellent fast & quality service keeping view international standards of the Hospitality and communicate with the Guest, Travel Agents & Corporate Clients.#To be innovative in new ways of increasing of room revenues at front desk level by selling upgrades , BAR rates & Plan upgrades etc . Show less
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Management Training - Assistant Manager Front OfficeThe Kenilworth Beach Resort & Spa, Goa, India Sep 2005 - Apr 2008Goa ( India)#Management Trainee promoted to Asst. Manager Front Office# I have joined Management Trainee & had an exposure of following work places : - # Bar operations of Discotheque RED #Room Service #Banquets# Lobby Bar # Cafe # Dispense BAR # Kitchen operations & Partially Stores Further Transferred to Housekeeping Departments & known insights of HK operations & handled Linen room , Desk attendant , Uniform Room , Store keeping , floor supervisors roles & was also… Show more #Management Trainee promoted to Asst. Manager Front Office# I have joined Management Trainee & had an exposure of following work places : - # Bar operations of Discotheque RED #Room Service #Banquets# Lobby Bar # Cafe # Dispense BAR # Kitchen operations & Partially Stores Further Transferred to Housekeeping Departments & known insights of HK operations & handled Linen room , Desk attendant , Uniform Room , Store keeping , floor supervisors roles & was also involved on PAR stocking & ordering .# Transferred to Front office operations , Had an exposures of Guest relations , Bell Desk, airport Representative , Front desk & Cashiering , Night Auditing & elevated to Asst. Manager Front Office , 2 months before the completion of management training Programme . Show less -
Industrial TrainingTaj Residency , Lucknow May 2004 - Jun 2004Lucknow Area, India -
It ( Industrial Trainee )Hotel Clarks Avadh , Lucknow May 2003 - Jun 2003Lucknow Area, India
Amit Kumar Singh Skills
Hotel Management
Hospitality
Front Office
Hospitality Industry
Hotels
Hospitality Management
Training
Rooms Division
Pre Opening
Business Development
Resorts
Coordination
Management
Budgets
Customer Service
Revenue Analysis
Yield Management
Property Management Systems
Micros
Food And Beverage
Budgeting
Food
Restaurants
Banquets
Tourism
Fine Dining
Menu Development
Amit Kumar Singh Education Details
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Saptagiri College Of Hotel Management, Mangalore1St Division With Distinction -
Bar Management
Frequently Asked Questions about Amit Kumar Singh
What company does Amit Kumar Singh work for?
Amit Kumar Singh works for Sarovar Hotels & Resorts
What is Amit Kumar Singh's role at the current company?
Amit Kumar Singh's current role is Area General Manager.
What is Amit Kumar Singh's email address?
Amit Kumar Singh's email address is am****@****o.co.in
What schools did Amit Kumar Singh attend?
Amit Kumar Singh attended Saptagiri College Of Hotel Management, Mangalore, Institute Of Bar Operations & Management - India, Institute Of Bar Operations & Management - India, Institute Of Bar Operations & Management - India.
What are some of Amit Kumar Singh's interests?
Amit Kumar Singh has interest in Social Services, Children, Playing Pool, Social Networking, Education, Science And Technology, Disaster And Humanitarian Relief, Singing, Human Rights, Music And Movie.
What skills is Amit Kumar Singh known for?
Amit Kumar Singh has skills like Hotel Management, Hospitality, Front Office, Hospitality Industry, Hotels, Hospitality Management, Training, Rooms Division, Pre Opening, Business Development, Resorts, Coordination.
Not the Amit Kumar Singh you were looking for?
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AMIT KUMAR SINGH
Senior Automation Analyst @Hcl Tech | Servicenow | Cad | Gcp | Automation & Integration Expert | Itsm, Workflow Optimization | Power Bi | Iiit, Una (Tier-2 College) | Passionate About Driving Digital TransformationNoida -
Amit Kumar Singh
Doha Metropolitan Area2travelyaari.com, gmail.com4 +911800XXXXXXX
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