Amit Kumar Singh Email & Phone Number

Bengaluru, Karnataka, India

• Responsible for managing high-severity incidents, client communications, and service optimization to enhance operational stability, meet SLAs, and drive efficiency improvements across critical application and infrastructure services• Led service delivery for 45+ team members across applications, infrastructure, fostering collaboration and continuous improvement• Headed high-severity incident bridge calls, achieving 15% faster resolution times. Minimized downstream impacts by 20% and maintained operational stability. • Facilitated client and business user communications during high-severity events, improving response clarity and reducing escalation times by 10%. • Directed complex incident management, meeting 99.8% SLA targets and reducing service disruption across critical operations. • Managed escalations, coordinating efforts with clients, business users, and vendors. Enhanced resolution efficiency and strengthened cross-functional collaboration. • Ensured team enablement and appropriate resource allocation. Conducted staffing and capacity reviews with the Service Manager, achieving 15% improvement in operational efficiency

Bengaluru, Karnataka, India

Project: Service Reliability Engineering – SRE Automation (Retail)Role: Automation Manager(Architect)Responsibilities:• Led the RPA SRE Automation for client and build and maintain the myWizard AiOps & RPA Platform. Build and maintaining more than 70+ Automations bots.• Created and executed the automation roadmap, implementing AO/IO automation solutions(myWizard/custom) • Identify applicable Gen AI use cases in TDLC.• Build Gen AI automation roadmap, drive assets and automation adoption.• SRE Automation helped Client to achieve and surpass its target for Opera savings with total Opera saving $2.8 million.• Expanded automation and Achieved efficiency and Critical System availability across regions with 100% SLA Compliance of tickets.• Managed the deliverables, staheholder management, complex solutioning , Risk assessment, Timely escalation of risks and issues for the SRE Project.Project: Service Reliability Engineering – SRE Automation (Retail) Role: Automation Manager(Architect) Responsibilities: • Led the RPA SRE Automation for client and build and maintain the myWizard AiOps & RPA Platform. Build and maintaining more than 70+ Automations bots. • Created and executed the automation roadmap, implementing AO/IO automation solutions(myWizard/custom) • Identify applicable Gen AI use cases in TDLC. • Build Gen AI automation roadmap, drive assets and automation adoption. • SRE Automation helped Client to achieve and surpass its target for Opera savings with total Opera saving $2.8 million. • Expanded automation and Achieved efficiency and Critical System availability across regions with 100% SLA Compliance of tickets. • Managed the deliverables, staheholder management, complex solutioning , Risk assessment, Timely escalation of risks and issues for the SRE Project.

Columbus, Ohio Area

Project: Self Service Reporting R1.0 (Health and Human Services industry)Role: Test LeadResponsibilities:• Managed the test deliverables, assigning/tracking the daily tasks, Risk assessment, Timely escalation of risks and issues for the SSR R1.0 System Testing. Set the benchmark since this is first EDW release on the project, a $4 million CRo Led core team of 3 testers (supervisor for all three for performance review purposes)o During execution phase, team increased to 11 testerso Planned team execution of 1700+ scriptso Identified and planned team execution of 250+ script for the base regression suite which will be used in subsequent releaseso Assisted tech arch by completing 150+ fine grain auditing testso Finished system test with a 99.7% pass rate• Collborated with BA, DEV, and DEVOPs for timely delivery of deliverables, defects and work item and escalated any issues/risks to the leadership.• Moderated the daily defect triage meeting during SSR R1.0 ST. Team raised ~780 defects for the 5 scope items for SSR R1.0 with minimal rejection of defects• Staheholder Management and led the UAT defect triage from Accenture side and provide details on the defect triage call. Ensure that the defects resolution dates and ETA’s were properly updated in the defects and same were communicated to the UAT team to avoid any slippage of SLA.• Introduced and implemented the innovative automation ideas for assisting the SSR R1.0 system testing. Scenarios generated through Hexawise and used Selenium IDE for the bulk test data preparation

Columbus, Ohio, United States

Project: Integrated Eligibility System (Health and Human Services industry)Role: Automation Test LeadResponsibilities:• Prepared Automation blueprint and roadmap.• Reviewing and Analyzing the scope items to be Automated.• Designed Automation test framework.• Develop and maintain the Regression automation test suite.• Estimate Automation hours required for the new modules of the applications.• Creating & Reviewing Automation Test scripts using Worksoft Certify.• Developed Automation test scripts using Selenium WebDriver.• Lead coordination and execution of release testing as appropriate.• Ensure that there are no Delivery slippages and escalations there by and also more importantly ensure No Cost Over run on the project• Assist in the planning, creation and control of the test environment• Define Release Test Plans and criteria for user acceptance including entry/exit criteria.• Test and Defect Management using RQM and CQ.• Developed tool – Parse N Validate for Interface Testing, helped team for creating inbound and validating the outbound files.• Interface Testing with different vendors for End to End Integration testing.• Providing detailed status summarized Reports and Weekly Status reports to stakeholders.• Facilitate and/or participate in structured walk-through and peer reviews

Columbus, Ohio, United States

Project: H&PS CoE- IE Solution Teams (Health and Human Services industry)Role: Software Engineer Team LeadResponsibilities:• Provided input for development of the Automation testing strategy and approach documents• Estimate Automation hours required for the new modules of the applications.• Creating & Reviewing Automation Test scripts using Worksoft Certify.• Test and Defect Management using RQM and CQ.• Trained multiple teams in ATCI on Worksoft Certify and completed multiple Proof of Concept.• Designed and developed Hybrid Test Automation framework using Certify.• Conduct root cause analysis of identified defects, providing development with sufficient details to understand, replicate and resolve the defect.• Providing detailed status summarized Reports and Weekly Status reports to stakeholders

Bengaluru Area, India

Project: Claims & Redesign–Payments&Transfers (Financial Services)Role: Senior Software EngineerResponsibilities: • Worked closely with the Business Team to understand the requirements for new initiatives or enhancements to the existing functionalities, BRD, Content Document, Functional Design Document• Prepared High Level Test plan and documented goals, objectives of testing, risk and assumptions• Completed automation feasibility test for complex modules of the application.• Involved with designing and customizing Test automation framework for the new initiatives which are candidate for regression testing for future releases.• Performed Code Coverage exercise on Test System Application and increased the code coverage from 31% to 91% using Visual Studio team Suite• Creating & Reviewing Automation Test scripts using worksoft Certify.• Prepared Test scenarios and test scripts. Test Execution and Defect Management using QC/ALM.• Defining the testing schedule, the test coverage, and amount of testing in terms of passes/cycles• Self , hands-on learning of Hexawise tool and prepared test cases using hexawise.• Coordinated the offshore and onshore conference call on a daily basis• Extracted various test reports from ALM(QC) for execution , daily and weekly status reports

Bachelor'S In Technology(B-Tech), Computer Science

Education record