• Worked closely with stakeholders in defining the scope, analysing business requirements, and segregating them into high level and low-level requirements.• Preparation of BRD, FRD and Use Case Documents.• Documented the user stories with Acceptance criteria, prototypes, Business value, Precondition, and also included any development and testing notes.• Co-ordinating with development team along with other stakeholders (operation, sales, compliance). • Direct the development team from project initiation through the delivery of the final product.• Assisted the QA team in creating test strategy, test scenarios, and test data.• Demoed the completed user stories/ features as and when completed to the project Owner and stakeholders to get a sign off.• Work as a crucial component of a product team responsible for enhancing existing systems or developing new solutions.• Manage project scope and manage project changes through the change management process.• Creating a Design Document and Workflow Diagram and document the business and functional needs.• Handling the escalations for the projects and pushing the teams to achieve the target completion dates for the projects.

• Closely working with sales team to understand the end user customer requirement. • Analysing the sales data to predict the future sales forecast and define the scope using optimum solution. • Presenting current sales data through dashboard, charts and stories to stakeholders for better understanding of business performance. • Creating a detailed business analysis, outlining problems, opportunities and solutions for a business. • Defining business requirements and reporting them back to stakeholders. • Budgeting, forecasting, planning and Visual Reporting done by various analysis tools.

• Developing a control systems to prevent deal with violations of legal guidelines and internal policies• Revising procedures, reports etc. periodically to identify hidden risks or non-conformity issues• Draft, modify and implement company policies.• Evaluate the efficiency of controls and improve them continuously.• Assess the business’s future ventures to identify possible compliance risks.• Review the work of colleagues when necessary to identify compliance issues and provide proper guid-ance or training.• Prepare reports for senior management and external regulatory bodies as appropriate.

• L2 TSE at Tata Business Services for Tata enterprise customers located all over India.• Load all the customer related data in CRM tool and did first level trouble shooting on call with customer.• Follow-ups with internal team and customer for the ticket status and close it in CRM tool once re-solved.