Amit Kumar Singh Email & Phone Number

Bengaluru, Karnataka, India

• Worked closely with stakeholders in defining the scope, analysing business requirements, and segregating them into high level and low-level requirements.
• Preparation of BRD, FRD and Use Case Documents.
• Documented the user stories with Acceptance criteria, prototypes, Business value, Precondition, and also included any development and testing notes.
• Co-ordinating with development team along with other stakeholders (operation, sales, compliance).
• Direct the development team from project initiation through the delivery of the final product.
• Assisted the QA team in creating test strategy, test scenarios, and test data.

Bengaluru, Karnataka, India

• Closely working with sales team to understand the end user customer requirement.
• Analysing the sales data to predict the future sales forecast and define the scope using optimum solution.
• Presenting current sales data through dashboard, charts and stories to stakeholders for better understanding of business performance.
• Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.
• Defining business requirements and reporting them back to stakeholders.
• Budgeting, forecasting, planning and Visual Reporting done by various analysis tools.

Bengaluru, Karnataka, India

• Developing a control systems to prevent deal with violations of legal guidelines and internal policies
• Revising procedures, reports etc. periodically to identify hidden risks or non-conformity issues
• Draft, modify and implement company policies.
• Evaluate the efficiency of controls and improve them continuously.
• Assess the business’s future ventures to identify possible compliance risks.
• Review the work of colleagues when necessary to identify compliance issues and provide proper guid-ance or training.

Hyderabad, Telangana, India

• L2 TSE at Tata Business Services for Tata enterprise customers located all over India.
• Load all the customer related data in CRM tool and did first level trouble shooting on call with customer.
• Follow-ups with internal team and customer for the ticket status and close it in CRM tool once re-solved.