Amit Kumar Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru Area, India

Understanding inputs and translating into user understandable Technical documentation for different modelsa. Developed Manuals for M&M TREO and TREO Yaari - Service Repair Manual, Body Repair Manual and Diagnostic Manual. These documentations have been released in Technical Information portal for reference of field support team.- New product evaluation, documentation & SAM trialsa. SAM trials done on M&M TREO and TREO Yaari and have effectively provided inputs to the R&D and Plant team for corrective actions in SOP vehicles- Repair engineering, Repair time documentationa. Repair Time study carried out on TREO and TREO Yaarib. Labour codes creation as per the Repair job for field deploymentc. Repair Engineering study carried out on TREO and TREO Yaari. Carried out Repair processes and provided feedback to R&D for corrective actiond. QWIK repair study done at M&M Service workshop, to study the required service time for Preventive Maintenance Schedule job (2000 km, 10000 km and 20000 km) during actual service. Optimized and sequenced the repair steps to be carried out by technicians to reduce service turnaround time- New technology & equipment development related to field supporta. Analyzed field requirements related to Service of Electric Vehicles, to understand most important/critical and time consuming job. Crafted requirements, studied solution feasibility & implementation and identified supplier to develop new equipment for Battery cell voltage correction (Current status: Completed)- Post launch support through Training, IDK & Tools, Field fix & technical support- Part of CFT for upcoming new projects, understanding business strategy and delivering support for development, pre-launch readiness, product evaluation & validation- Constant interaction with CFT & other Supplier OEM for EV related deliverable- Devise Service strategy program like AMC & Road Side Assistance for Electric Vehicles.

Bengaluru, Karnataka, India

>>Increase Channel Partner’s Profitability by developing and implementing Processes & Systems & to project the Service Activities & Initiatives taken in the organization across Channel Partners >>Manage and Conduct Customer Engagement Activities for CSI Improvement and Analyze Post Service Feedback reports for finding Bottlenecks in Customer Satisfaction. >>Handle Customer Complaints & closely follow-up the Customer Complaints and co-ordinate Customer & Channel partners to resolve the complaints within TAT.>>Implement New Innovative Service Technology to cater better Customer Service Satisfaction & Service Penetration & interface with the Marketing Service Cell and the Manufacturing Cell at the HO for speedy resolution of service issues at the Area Office like pending warranty claims, chronic problems, etc.>>Conduct Service Audits & Process Audits periodically as per the Company Norms & Provide Product training to the dealer & guide the Service Mechanics in technical problem solving at the dealerships.>>Evaluate A-B-C Analysis & Consumption to Offtake Report and have a track of VOR Parts & provide Parts support to customers through dealers & Technical support to the dealers for inventory planning & problem solving for Parts Shortage & Dead Stock Inventory>>Monitoring MIS of field failures & product performance and providing regular feedback & Maintaining service parameters, Report failures and technical analysis to Technical Service Head

Pune Area, India

>>Increase Channel Partner’s Profitability by developing and implementing Processes & Systems & to project the Service Activities & Initiatives taken in the organization across Channel Partners >>Manage and Conduct Customer Engagement Activities for CSI Improvement and Analyze Post Service Feedback reports for finding Bottlenecks in Customer Satisfaction. >>Handle Customer Complaints & closely follow-up the Customer Complaints and co-ordinate Customer & Channel partners to resolve the complaints within TAT.>>Implement New Innovative Service Technology to cater better Customer Service Satisfaction & Service Penetration & interface with the Marketing Service Cell and the Manufacturing Cell at the HO for speedy resolution of service issues at the Area Office like pending warranty claims, chronic problems, etc.>>Conduct Service Audits & Process Audits periodically as per the Company Norms & Provide Product training to the dealer & guide the Service Mechanics in technical problem solving at the dealerships.>>Evaluate A-B-C Analysis & Consumption to Offtake Report and have a track of VOR Parts & provide Parts support to customers through dealers & Technical support to the dealers for inventory planning & problem solving for Parts Shortage & Dead Stock Inventory>>Monitoring MIS of field failures & product performance and providing regular feedback & Maintaining service parameters, Report failures and technical analysis to Technical Service Head

Lucknow, Uttar Pradesh, India

# Improve Service Capability of Workshops like Workshops Modernization, daily track of SDD%, TAT%, RV & 90 mins delivery of Free Service Vehicles.#Strategies for Improving Workshop Profitability like increasing Service Retention % and Increase the Sales of VAS and Service Marketing of AMC, EW & 24x7 Onsite Support Plans.#Conduct Service Audits & Process Audits periodically as per the Company Norms & Provide Product training to the dealer & guide the Service Mechanics in technical problem solving at the dealerships. #Conduct Service Camps & Mega Event for JDP Customer to increase the customer satisfaction. Dealer Customer Meets are being organized to understand the customer expectation and making action plan. #Conduct Service Home Visit at Red Hot Customer place to understand the service gap at dealership level and providing with corrective & Preventive Actions