Amit Kumar✅ Email & Phone Number

Patna, Bihar, India

Handling 24 Flipkart Associate Last Mile (Supply Chain Management) Delivery Hub.

Bihar, India

1. Accountable for overall Hub Operations as per operational standards. 2. Ensuring Customers are delighted at all times. 3. Promptly and effectively manage customer escalations. 4. Ensuring employee engagement initiatives are implemented. 5. Comply with 100% ZTP (Zero Tolerance Policy). 6. Prepare requisite business dashboard and duly report / review with Hub team and Area Manager as required. 7. Budgeting and Accounting Cash and Hub Imprest / Petty Cash expenses as appropriate. 8. SOP Adherence at all times and compliance with Service Level Agreement. 9. Maintain the cost per shipment (CPS) as per budget. 10. Ensure Profitable operations. 11. Coordinate with respective departments and adhere to commercial and statutory compliance. 12. Conduct team meetings, motivate team and control attrition. 13. Fill gaps in employee head count within turnaround time. 14. Ensure team leaders and other hub team members are trained well. 15. Managing environmental bodies. 16. Continuously improve in reducing error rate in Operations Management 17. Ensure safety of people, facility and shipment at all times. 18. Maintain high quality facility and people hygiene. 19. Grievance Handling and Conducting Open House/meetings with Hub teams and identify gaps 20. Follow up and coordinate with departments based on open house discussions / findings and take necessary action as appropriate. 21. Escalate any information related to the organisation to appropriate departments and seniors for taking necessary actions. 22. Ensure Achievement of Key Performance Indicator for the Hub and set goals for the team accordingly. 23. Coordination and execution with local vendors. 24. Collection of cash, accounting and reconciliation with ERP and deposit as per operation standard. 25. Accountable for all recoveries. 26. Accountable for stock audit, reconciliation and accuracy at any point of time.

Dhanbad Area, India

In this role, I led a turnaround of India Bihar Jharkhand domestic sales, halting three years of sales declines and growing to an annual revenue of 5 crore, supported by aggressive strategic choices, new product development, strategic cost control and improved product mix.• Developed a new route to market, driving additional sales of mainstream brands, supported by the hiring of an additional 10 outsourced staff and leading to new sales generation through 4,0000000 traditional trade outlets• Sponsored and implemented a strong employee engagement program with a focus on becoming a better place to work, resulting in improvements across all criteria within the global internal engagement survey• Provided cultural and business leadership during the King’s passing, hitting targets despite challenging environment

Madhubani Area, India

In this role, I led a turnaround of India Bihar domestic sales, halting three years of sales declines and growing to an annual revenue of 5 crore, supported by aggressive strategic choices, new product development, strategic cost control and improved product mix.• Developed a new route to market, driving additional sales of mainstream brands, supported by the hiring of an additional 7 outsourced staff and leading to new sales generation through 15000000 traditional trade outlets• Sponsored and implemented a strong employee engagement program with a focus on becoming a better place to work, resulting in improvements across all criteria within the global internal engagement survey• Provided cultural and business leadership during the King’s passing, hitting targets despite challenging environment

Munger Area, India

In this role, I led a turnaround of India Bihar domestic sales, halting three years of sales declines and growing to an annual revenue of 5 crore, supported by aggressive strategic choices, new product development, strategic cost control and improved product mix.• Developed a new route to market, driving additional sales of mainstream brands, supported by the hiring of an additional 10 outsourced staff and leading to new sales generation through 5,0000000 traditional trade outlets• Sponsored and implemented a strong employee engagement program with a focus on becoming a better place to work, resulting in improvements across all criteria within the global internal engagement survey• Provided cultural and business leadership during the King’s passing, hitting targets despite challenging environment

Kolkata Area, India

In this role, I led a turnaround of India International sales, halting 12 years of sales declines and growing to an annual revenue of $81m, supported by aggressive strategic choices, new product development, strategic cost control and improved product mix.Highlights from my role include• Oversaw a rapid expansion of (Drink Brand) Diageo, Pernod Ricard, Jim Global,Focus, Moet and Hennessy, More. (Tobacco Brand) Marlboro,B&H, Rothmans, 555, More. (Chocolate Brand) Kinder,Lindt,Toblerone, Ferraro,Kraft Food, Nestle, More (Perfumes Brand) CK, Davidoff, NC,YSL with volume growth of >400% over three years, contributing towards a stabilisation of the total business and providing a platform for growth alongside wines and Champagnes• Developed a new route to market, driving additional sales of mainstream brands, supported by the hiring of an additional 50 outsourced staff and leading to new sales generation through 5,000 traditional trade outlets• Sponsored and implemented a strong employee engagement program with a focus on becoming a better place to work, resulting in improvements across all criteria within the global internal engagement survey• Provided cultural and business leadership during the King’s passing, hitting targets despite challenging environment• Received the high-profile “Good Person of India Society” award for anti drink drive campaigning

Master Of Business Administration - Mba, Retail Management, 1St.

Bachelor Of Arts (B.A.), Psychology

10Th., Chemistry And Physics Math Biology