Senior Operations Manager
Formulating strategies for PAN India's Middle & Last Mile Delivery Operations, Reverse Logistics, Returns through In-House Teams & Logistics Partners, ensuring minimum losses for the Supply Chain by Return Verification Process, Investigation and Structured ApproachesAchieved a:50% reduction in Logistics Loss, for Customer Returns not processed on time or lost or not reaching the terminal state in the system eventually being accounted as Loss in Books2x scale-up of RC Lite making Returns free of prexo inflows and saving manpower cost, 70% reduction in bulk losses Improvement in Suraksha Index (Safety Compliance) from 39% to 91% at Bhiwandi & Bangalore Sites. Consistently delivered 98%+ Scores in Quality Audits Successful scale-up and ramp-down of all Flex Sites to 3x of BAU volumes in 15 days to cater to increased business requirements in festive seasons without affecting business, people & quality metricsReduced space allocation for Returns by 50%, leading to space generation of 2.5 lacs sq. ft. and an average. cost saving of Rs 6 cr. Annually, ensuring the overall inventory value available for liquidation worth - Rs. 70cr/month while managing Central Returns Space CharterInitiated and automated the Order Picking to Dispatch Process bringing about an efficiency improvement of 93% in terms of productivity leading to a reduced requirement of manpower by 33% at the Distribution Centre - BhiwandiSignificantly improved the Suraksha Index (Safety Compliance) from 39% to 91% at the Bhiwandi & Bangalore Sites. Consistently delivered 98%+ Scores in Quality Audits focusing on Customer ExperienceIdentifying & appointing Transporters / 3PLs, for securing required logistics transportation/ services. Monitoring their performance for meeting service, cost, delivery, and quality normsPlanning Warehouse Systems and implementing JIT & FIFO, for safe storage, distribution and delivery of orders to specified locations/customer touchpoints