Amit Limaye Email and Phone Number

Performing Level-1(support) investigation of technical issues (system bug/user error) faced by user for the logstar applications used by client and resolve at L1 if in the purview of L1.Investigation also involves checking the application in UAT/live environment for the project wise issues.Further, routing case to technical team, if they are not in purview of L1.Interacting with clients/technical team for resolving issues Doing frequent follow-ups with technical for issues getting resolved.Preparing weekly/monthly report/pending data report.

Provide technical support for ups employees – few activities performed on call are1)password reset of applications/mobile devices through applications. 2)remote access to perform troubleshooting 3)escalating cases to other assigned teams wherever applicable. 4)resolving login issues of ups website on call by using appropriate documents.4) racf id activation/ password through qws mainframe application 5) racf ID creation request through sail point application.

Working for Citibank -WECC (Western Europe Commercial Cards) process-Job profile-1) Providing access for cit internal and external user- PA profile2) Creation /modify/deactivation/password reset- were the activities.3) there was a excel shell for daily updation of activities on the basis of which pr and mbr reports were prepared as part of client requirement.4) As citi is strictly follows infosec guidelines. so all the activities were audit based.5) Access managment profile.

worked for day-lewis pharmacy process-back officejob profile- updation of purchase invoices. in the portal of client. Daily updation of invoices in the client excel master sheet.Most of the activities were excel based

worked for flikpart domestic process. intially was in inbound calls and then in outbound calls for resolving cust. issues.

ISO Documentation/dashboard preparation/reports/interacting with various processes in the organisation with reference to reports/ISO.

Associate for Delta process.

Worked as “Associate Consultant” for a ISMS ISO 27001:2005 project at VFS Global with Imperium Solutions Pvt Ltd. Mumbai since Jan 2014 -march 2014.

mortgage

user access management