Amit Malik Email & Phone Number

Navi Mumbai, Mh, In

Navi Mumbai, Maharashtra, India

Help companies setup & Manage :BPO especially in F&A and HR.KPOContact Centers Can help with your requirements on best bulk SMS prices for all countries accorss the Globe

Pune, Maharashtra, India

Manage OTC operations, work on Continuous Improvements, Automations, RPA, Quality Ensure team delivers on metrics Benchmark, identify gaps and design solutions to bridge the gapsManage P<raining

Pune Area, India

Looking at overall growth of the centerManaging P&LDesigning Center of LanguagesDefining policies, procedures - working closely with IT, HR, eyc

Mumbai Area, India

Managing Accounts Payable & treasury process for a reputed Tour Ops (Travel Organisations) based out of UK.Managing Delivery for 200+ FTE's.Defining & Monitoring SLA's, KPI, etcWorking with a large Travel client and managing multiple complex processes. Provide strategic transition planning to various initiatives. Managing Day to Day operations for P2P, T&E and treasury operations Manage all aspects in terms of strategy, planning, execution & compliance Finalization of KT & RTKT plans including SOW, Services Agreement, etc Initiate identification of potential cost reduction opportunities & manage total cost. Complete P&L Establish and achieve SLAs, KPIs and enhance quality of the deliverable. Identify and improve processes by leveraging Technology. Solution & Design operations.

Noida Area, India

 Provide strategic transition planning to various initiatives. Mentor Green Belt and manage projects Managing the account for the delivery & growth of all Finance & Accounting Shared Services – Expense Accounting, Fixed Assets, General Ledger, FP&A, T&E Compliance, Procurement Audit & approvals, Internal Audit – SOX & SAS70, Treasury, Reinsurance & International Accounting, Taxation, Financial Systems (Oracle Management & interfaces), HRSS – Recruitment, Terminations & Compensation, etc. Responsible for solution architecture, pricing , planning and streamlining transitions and ensuring effective implementation of the business solutions with support from team. Conduct due-diligence on existing solutions to suggest possible improvement areas and carry on competitor studies to gain intelligence for better functioning. Program Management - Responsible for Acquiring, building and developing strong delivery capabilities for growth. Provide leadership and professional development for entire team.  Monitor and manage External & Internal client escalations; conduct appropriate trend analysis as needed and devise strategies or process improvements to reduce them to almost zero level  Lead and Manage the business development team to respond to Customer requirements through RFP/RFI/business cases/presentations Responsible for Planning and Implementing - Process mapping, documentation, staffing needs, training timeframes, IT specification, defining To be Process, BCP, disaster recovery planning, etc Oversee strategy and technology implementation to achieve continuous improvement in the efficiency and accuracy of the services provided Obtain timely visibility from onsite team (requirement specifications, priorities, SOW etc...) Validate Knowledge Transfer plan and effectively track the milestones through offshore delivery team members • Budget planning and P&L management including variance management and expansion of business.

Noida Area, India

Responsible for leading complex BPO/KPO pursuits, pre Sales, Sales, Setting & Managing Operations, Transition Management and Outsourcing. • Sale & articulate the value proposition of Service Offering in F&A & KPO domain keeping in mind business needs & pain points of a CFO/Controller. Convert the business and process needs into specific set of functionalities/Blue Print and white paper. Develop customized, innovative value propositions by proposing solutions that create value for clients.• Manage client relationships effectively and profitably and new business development in the defined region.• Acquire, build and develop strong delivery capabilities for growth. Provide leadership and professional development for entire team. Support operations with capacity planning.• Strive for Cost Optimization (better seat utilization, productivity, bench) without any adverse impact on delivery (Quality or Timeline). Manage cash flow to ensure smooth functioning of operations at all times.• Develop people through coaching, counseling, training, team building, motivation. Assess training opportunities and aid in managing attrition. Add value to operations in achieving P&L results.• Manage top line and bottom line of the company and ensuring expansion of business.• Drive and mange CSAT (Customer Satisfaction) and ESAT (Employee Satisfaction) across the department.• Plan and implement - process mapping, documentation, staffing needs, training timeframes, IT specifications, escalation procedures, BCP, disaster recovery planning, etc.

Greater Chicago Area

Pre Sales Consulting, Outsourcing, Pre Sales and Assistant Vice President, with 17 year extensive expertise in Global IT/BPO/KPO & Business Solutions. Program Engagement for BPO & KPO including Market Research & Analytics and Financial Modeling. Has been Advisor for Market Research & Customer Analytics business start-up and managing P&L. Have vast Knowledge of Order to Cash, Procure to Pay and Reconciliation process outsourcing, Transition & Operations. Has been extensively involved in BPO/KPO roadmap development and deployment, leading global pursuits and complex client engagements. Has been instrumental in setup of Operations & Multiple Legal/Startup entities.Primary role here is to understand client needs/demands and come out with Solution’s based on the same. Job involves reviewing client RFI’s and responding RFP’s based on that.• Finalizing with clients critical documents: SOW , SLA , MSA , Roles & Responsibilities of user & service organization , FOP’s (Functional Operational Plans ) , Operating Hours , Training plan onshore & Offshore , Business Continuity Plans & Technology PlanResponding to RFI/RFP, creating SOW (Statement of Work ) for F&A stream , Making client presentations, Analyzing the RFP , Process Maps & providing solutions to the RFP , Building questionnaire to understand the In-Scope & Out-Scope activity analysis for RFP, Managing Client Floor visits• Project Management• Negotiations on Deals & Contracts for new deals as well Mergers & Acquisitions.• Conduct Scoping, Due Diligence planning and execution• Facilitate and Enable BPO, KPO, IT & Consulting Sales across multiple Geographies and Multiple verticals.• Transition Blueprint & work papers

 Responsible for end to end Delivery and Transition of various F&A process across different time zones for US operations. Plan appropriate resource allocation and utilization to cater for seasonal peaks and troughs.  Successfully handled Transition Management for all the F&A process for EYGBS Program (Project) Management including New product strategy Work with clients for Scope and Opportunity Identification exercise to identify areas for transformation potential, enhance service delivery and areas of potential savings Managing the team of ~200 people across various levels for Order to Cash - Billing, AR (voice & Non voice, Cost Center Management, etc. Overall responsibility for an operation group and all related HR and (individual) performance measurements Add value by identifying opportunities to improve process and initiate action to implement these (where appropriate) to deliver the highest possible level of customer service with the highest possible efficiency.  Expertise in strategic planning for future transitions and Policies.

Chennai Area, India

I worked for US based client in the field of Fire safety equipment.The job involved Transition and Operations for entire Order to Cash area – Execution of orders, stock tracking, Billing based on delivery note & service report, Resolution of disputes on account of customer refusing to make payment by liasing/coordinating between client & customer and Accounts Receivables to ensure Cash Allocation, Credit notes, Journals, calling up customer to get payment details, payment query resolution.

Was instrumental in setting BPO Operations (F&A) for Centurion Bank & Federal Savings Bank as well as designing Accounting flows to minimize entries in reconciliation process. Designed and Managed transition for the same from USA to IndiaManage inter co. a/c’s & reconciliations for banking & Financial processesCombine Own, SME and Business partner contributions to develop an integrated solution and the transition planEffective use of metrics to track use of departments to generate MIS on Flexibility, Speed & Accuracy. Any exception to be reported to Senior Leadership.Responsible for Attrition Management, Career Planning & Implementation, Succession planning for the teamTransitioned processes from across the Globe including Travel Financial Services, Traveler’s Cheque, Bank Reconciliation, Suspense Reconciliation and Accrual reconciliation, stabilized and moved to new areas, thus having knowledge of various processes & cultures.

Pgdbm (Finance), Finance

Six Sigma Black Belt, Six Sigma Black Belt

Activities and Societies: Trained to use of Lean Six Sigma approach on Business for strategic value add

Icwa (Inter), Costing, Accountancy, Management, Financial Planning

B Com, Accounting, Commerce

Activities and Societies: Commerce, Accountng, FinanceB. Com (Hons)

Education record

Pmp, Project Management

PMP - Trained