Amit Mallick work email
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Amit Mallick personal email
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Experienced IT Service Management professional with 15 years of expertise in optimizing IT operations. Proven track record of successfully leading cross-functional teams and driving strategic initiatives to enhance service delivery and align IT services with business objectives. Skilled in designing and implementing ITIL best practices, incident management, problem resolution, change management, and service improvement processes. Committed to delivering high-quality IT services and continuously improving operational efficiency. Ready to leverage extensive experience to contribute to the success of an organization's IT Service Management function.
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Global It Operation ManagerIncedo Inc.Pune, Mh, In
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Global It Operation LeadIncedo Inc. Apr 2024 - PresentPune, Maharashtra, IndiaCorporate IT, IT Operations, ITSD Management, IT Service and Delivery & Support, People Management, Process improvement.
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Saas Ondemand Service ManagementDuck Creek Technologies Oct 2021 - May 2024Pune, Maharashtra, IndiaITIL Service Management -
Saas Ops Service ManagerDuck Creek Technologies Oct 2021 - May 2024Mumbai, Maharashtra, India
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Itsm Process LeadCapgemini Oct 2020 - Oct 2021Pune, Maharashtra, India -
Problem Management SpecialistAtos Aug 2016 - Feb 2020Pune Area, India -
Itil ConsultantTech Mahindra Oct 2014 - Jul 2016Pune -
Service ManagerOmni Solutions Information Technologies Pvt. Ltd. Apr 2014 - Sep 2014Noida Area, IndiaCreating and periodically re-negotiating Service Level Agreements with the assistance of Sales and the maintenance line managerTranslating customer requirements into working instructions for Delivery; creating Procedure and Agreement DocumentsMitigating and solving escalations with urgency and determinationProviding detailed reports as per an agreed schedule (or on request), including management and account performance reportsManaging the transition phase of transferring the… Show more Creating and periodically re-negotiating Service Level Agreements with the assistance of Sales and the maintenance line managerTranslating customer requirements into working instructions for Delivery; creating Procedure and Agreement DocumentsMitigating and solving escalations with urgency and determinationProviding detailed reports as per an agreed schedule (or on request), including management and account performance reportsManaging the transition phase of transferring the functional, technical and procedural knowledge to our maintenance and support organizationBuilding and maintaining customer relationshipsEnsuring that quality services are delivered with regard to the agreed SLA.Team Handling, Interviewing & Appraisal Show less -
Application Management SupportSopra Steria Mar 2007 - Apr 2014Noida Area, India
Amit Mallick Skills
Amit Mallick Education Details
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Information Technology -
R.C.B.L High SchoolA
Frequently Asked Questions about Amit Mallick
What company does Amit Mallick work for?
Amit Mallick works for Incedo Inc.
What is Amit Mallick's role at the current company?
Amit Mallick's current role is Global IT Operation Manager.
What is Amit Mallick's email address?
Amit Mallick's email address is am****@****ail.com
What schools did Amit Mallick attend?
Amit Mallick attended Biju Patnaik University Of Technology, Odisha, R.c.b.l High School.
What are some of Amit Mallick's interests?
Amit Mallick has interest in Politics, Social Services, Education, Environment.
What skills is Amit Mallick known for?
Amit Mallick has skills like Itil V3 Foundations, Lean Deployment, Powerpoint, Project Estimation, Stakeholder Engagement, Stakeholder Management, Requirements Analysis, Pmo, Shared Services, Itil, Windows, Incident Management.
Who are Amit Mallick's colleagues?
Amit Mallick's colleagues are Janet Tawiah, Deepak Kumar, Praveen S, Akram Khan, Aditya Singh, Naveed Abdul Rahuman, Himanshu Sharma.
Not the Amit Mallick you were looking for?
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Amit Mallick
Member Of Technical Staff @ Oracle | Former Swe Intern @ Microsoft | Cse '23 Nit Rourkela | Former Vice-Captain At Team TiburonBhubaneshwar -
2csc.com, deloitte.com -
Amit Mallick
Kolkata -
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