Amit Mathew Joseph Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Chennai, Tamil Nadu, India

Vijayawada

Cochin Area, India

Chennai Area, India

Chennai Area, India

• Responsible for:o Day to Day operations of the Front office department.o Smooth functioning and satisfactory rooming and welfare of all guests.o Establishing and maintaining seamless co-ordination and co-operation with all departments to ensure maximum productivity, morale and guest service.o Generating the Roster for the team and ensuring that all arrival and departures for the day and the relevant records are maintained.o Working with the travel desk in arranging guests… Show more • Responsible for:o Day to Day operations of the Front office department.o Smooth functioning and satisfactory rooming and welfare of all guests.o Establishing and maintaining seamless co-ordination and co-operation with all departments to ensure maximum productivity, morale and guest service.o Generating the Roster for the team and ensuring that all arrival and departures for the day and the relevant records are maintained.o Working with the travel desk in arranging guests transportation requirements like office transfers, airport pick-ups and local usage.o Authorizing courtesies for V.I.P'S.o Deal with the inquiries and complaints of the guests tactfully and initiate follow up action.o Responsible for maintaining high level of room sales through upselling.o Checking the grooming and hygiene of the team.o Responsible for dealing with inquiries and queries of guests tactfully and initiate follow up action.o Plan and conduct audits for all area's that fall under the purview of Front office for maintenance requirements, repairs, refurbishing and ensuring that these are actioned without delay.o Review the accounts for guests whose balances have exceeded the pre-established credit limit and plan and suggest course of action to the designated authority.• Ensuring:o The guests are allotted rooms promptly, are greeted well and checked-in smoothly.o Hygiene is maintained of areas under the Front Office i.e. Lobby, Corridors and Drive Ways.o Collaborating with various departments to ensure smooth functioning of Front Office Operations.o Communicating to the team about guest requirements to ensure smooth facilitation of the same.o Initiating follow up action based on guest inquiries and guest complaints.o Monitoring the performance of team mates and motivating them to achieve room sales of higher category.o Ensure that all incoming and outgoing calls are handled promptly and courteously.o Training of all team members on standard operating procedures. Show less

Bangalore

• Responsible for:o Smooth functioning, welfare of all the guests and satisfactory room service. o Managing operations of Reception, Concierge and Cashier.o Forecasting weekly occupancy, maintaining the required par stock and impact of the same on the overall departmental monthly costs.o Working with the travel desk in arranging guests transportation requirements like office transfers, airport pick-ups and local usage.• Ensuring:o The guests are allotted rooms promptly… Show more • Responsible for:o Smooth functioning, welfare of all the guests and satisfactory room service. o Managing operations of Reception, Concierge and Cashier.o Forecasting weekly occupancy, maintaining the required par stock and impact of the same on the overall departmental monthly costs.o Working with the travel desk in arranging guests transportation requirements like office transfers, airport pick-ups and local usage.• Ensuring:o The guests are allotted rooms promptly, are greeted well and checked-in. o Hygiene is maintained of areas under the Front Office i.e. Lobby, Corridors and Drive Ways.o That the relevant guest records of arrivals and departures for the day are stored in a systematic manner.o Collaborating with various departments to ensure smooth functioning of Front Office Operations.o Communicating to the team about guest requirements to ensure smooth facilitation of the same.o Initiating follow up action based on guest inquiries and guest complaints.o Monitoring the performance of team mates and motivating them to achieve room sales of higher category. o Focusing to give best and understand the values of the organization and the vision of the unit. o Keeping record of all activities within the hotel premises.Highlights:• Served as a part of the Pre-Opening Team of Ibis and Novotel, Bengaluru Techpark.• Recognized as the 3rd highest seller of higher category rooms.• Received appreciation for enrolling highest number of members in loyalty programs. Show less

Cochin Area, India

• Managed day to day operations in Front Office and Hotel in the absence of the manager. • Supervised, managed and oversaw the entire Front Office Operations.• Ensured:o The service standards laid down are followed by the staff.o Amicable, courteous and professional working environment.o Communicated with the central reservations for day to day reservations, position, billing instructions, special rates, no shows, cancellations, etc.o Assessed alternative options and… Show more • Managed day to day operations in Front Office and Hotel in the absence of the manager. • Supervised, managed and oversaw the entire Front Office Operations.• Ensured:o The service standards laid down are followed by the staff.o Amicable, courteous and professional working environment.o Communicated with the central reservations for day to day reservations, position, billing instructions, special rates, no shows, cancellations, etc.o Assessed alternative options and followed plan of action.• Monitored:o Log books, arrival list, room position and GRCs.o Voucher copies for meal plans and coordinated with F & B and Kitchen.o Housekeeping discrepancies and reported the same to FOM.• Practiced cost control on stationery and telephone calls.• Handled day auditing of GRCs, C-forms, bill folios of guests, etc. Show less

Bachelor'S Degree, Hotel Management

Education record