With over 20 years of experience in providing after sales services for diagnostics equipments, I am the Director- Tech Support India & APAC at Immucor India Private Ltd, a global leader in transfusion and transplantation diagnostics. I have a Lean Six Sigma Green Belt certification and a strong technical background in electronics. I lead a cross-functional team of service engineers, application specialists, and customer care executives, who support the installation, maintenance, troubleshooting, and training of Immucor's products, such as immuno hematology analyzers and flow cytometry based analyzers. I also partner with the sales, marketing, and quality teams to ensure customer satisfaction, retention, and loyalty. My mission is to deliver high-quality service and solutions that enhance patient care and safety, and enable the growth and success of Immucor in India and APAC. I am passionate about medical devices, innovation, and continuous improvement, and I value collaboration, excellence, and customer focus. I am looking for an opportunity to leverage my skills, expertise, and leadership to make a positive impact on the healthcare industry.