I currently serve as a Senior Technical Executive Team Lead, overseeing a team of technical support experts dedicated to troubleshooting, installing, and integrating IoT hardware and software solutions. My role encompasses providing expert guidance to resolve complex issues, managing installations, integrating software with IoT devices, and ensuring efficient GPS tracking system management. I am committed to driving high team performance to deliver exceptional customer support and maintain technical excellence. Additionally, I manage project and team responsibilities, including product and project documentation, product conceptualization, conducting functional analysis, coordinating with the technical team, and facilitating customer and engineer training sessions.