Amit Mukherjee

Amit Mukherjee Email and Phone Number

Principal Customer Success Manager @ LinkedIn
Mumbai, MH, IN
Amit Mukherjee's Location
Mumbai, Maharashtra, India, India
Amit Mukherjee's Contact Details

Amit Mukherjee personal email

About Amit Mukherjee

With 13 years of professional experience, I am a customer success and business consulting specialist with a passion for learning and technology. I help organizations, institutes, and teams achieve their goals and optimize their outcomes through the systems and products that they invest in. Currently, I am a Senior Customer Success Manager at LinkedIn, where I work with various learning and development leaders and corporates to establish value-driven learning and engagement strategies for their employees. I advise on learning and talent strategies, activate product usage and promotional campaigns, conduct periodic health checks on the product consumption, and promote learning cultures for both emerging and established workforces. I also hold an MBA degree and multiple certifications in cloud computing, customer success, and product management. My mission is to lead with example and empathy, and to empower others to learn, grow, and succeed.

Amit Mukherjee's Current Company Details
LinkedIn

Linkedin

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Principal Customer Success Manager
Mumbai, MH, IN
Website:
linkedin.com
Employees:
23970
Amit Mukherjee Work Experience Details
  • Linkedin
    Principal Customer Success Manager
    Linkedin
    Mumbai, Mh, In
  • Linkedin
    Senior Customer Success Manager
    Linkedin Nov 2021 - Present
    India
    At Linkedin I'm working with various Learning & Development leaders as well as corporates to help them establish value driven learning and engagement strategies for their employees. Ensuring they get the best out of Linkedin Learning and upskill their workforce form the core part of my engagement with them. Primarily I help them with the following:1. Advise on Learning and Talent strategies2. Activate product usage and help with promotional campaigns3. Value driven conversations and periodic health checks on the product consumptions4. Promote learning cultures for both emerging and established company workforce
  • Upgrad Campus
    Zonal Head- Customer Success, Sales & Partnerships
    Upgrad Campus Apr 2021 - Oct 2021
    Mumbai, Maharashtra, India
  • Upgrad Campus
    Senior Customer Success Manager
    Upgrad Campus May 2016 - Apr 2021
    Mumbai Area, India
    • Client Management for all customers in Western India including Maharashtra, Gujarat and MP• Understanding Client requirements, Managing entire client account activities,customer success and account growth through upselling in accounts • Stakeholder management, Issue resolution, escalation management and customer life-cycle management• Imparting Product training to customer stakeholders • Creation of sales prospect pitch decks, service line capability decks as well as marketing and sales collaterals• Team management and task governance
  • Capgemini
    Associate Consultant
    Capgemini Jul 2013 - May 2016
    Mumbai Area, India
    • Bid management for proposals. Handling one of the top accounts at Capgemini of a fortune 10 conglomerate having a win percentage of over 50% for all bids• Responding to RFP’s, RFI’s and RFQ’s handling proposal drafting, resource allocation & planning and commercials • Understanding customer requirements and assisting in with tailor made implementation strategy creation to meet requirements• Liasoning with Sales teams, internal business leads and technical teams for effective co-ordination for project bids and department functioning • Creation of sales prospect pitch decks, service line capability decks as well as marketing and sales collaterals• Creation of event brochures, fliers & posters for sales booths• Heading the responsibility of creating entire knowledge management web portal of department for repository maintenance and business enablement
  • Iksula
    Summer Intern
    Iksula Apr 2012 - Jun 2012
    Mumbai Area, India
    Summer intern in charge of industry research on B2B and industrial ecommerce.Carried out Category research,Vendor and buyer research,Marketing analytics of categories,Entry strategy into the industry and customer user group interviews of end users
  • Infosys
    Systems Engineer
    Infosys Nov 2009 - Jun 2011
    Key Role Module lead in Process documentation Responsibilities and Achievements:Handled the responsibilities of a module lead in a process documentation project for Miami based clients "BE AEROSPACE" which included designing process documents, creating program specifications and task allocation to juniors.Handled the responsibilities of a Configuration Controller in a process documentation project for Miami based clients "BE AEROSPACE" which included setting up project processes and guidelines to follow them.Carried out regular knowledge management practices, mentoring freshers and was awarded a winner in KMRNR (Knowledge Management Rewards and Recognition) at Infosys level.Carried out efficient waste management practices and the efforts were recognised at unit level.Provided documentation and testing support for a development project "PIMS" for Seattle based clients "BOEING" and handled client communications.

Amit Mukherjee Skills

Marketing Research Market Research C++ Business Analysis Analysis Testing E Commerce Marketing Strategy Team Management Pre Sales Project Planning Business Strategy Business Process Competitive Analysis Business Development Strategy Online Marketing Analysis Process Flow Documentation Client Services Account Management Customer Management Customer Service Analytical Skills Customer Success

Amit Mukherjee Education Details

  • K.J.Somaiya Institute Of Management Studies And Research
    K.J.Somaiya Institute Of Management Studies And Research
    Management
  • Rajiv Gandhi Institute Of Technology
    Rajiv Gandhi Institute Of Technology
    Extc

Frequently Asked Questions about Amit Mukherjee

What company does Amit Mukherjee work for?

Amit Mukherjee works for Linkedin

What is Amit Mukherjee's role at the current company?

Amit Mukherjee's current role is Principal Customer Success Manager.

What is Amit Mukherjee's email address?

Amit Mukherjee's email address is co****@****ail.com

What schools did Amit Mukherjee attend?

Amit Mukherjee attended K.j.somaiya Institute Of Management Studies And Research, Rajiv Gandhi Institute Of Technology.

What skills is Amit Mukherjee known for?

Amit Mukherjee has skills like Marketing Research, Market Research, C++, Business Analysis, Analysis, Testing, E Commerce, Marketing Strategy, Team Management, Pre Sales, Project Planning, Business Strategy.

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