Amit Nath Email and Phone Number

• Be the technical consultant starting from our kick-off call until the platform/app is finally launched• Work closely with our Customer Success Management to find the best setup for our customer integration needs and executes these within our options• Consult customers regarding the APIs, Enterprise software (e.g. Azure AD, ADFS, SAP, Workday, Kronos, etc.), User data sync (CSV, API, SCIM, SSO), common technical concepts/integrations (e.g. SSO, APIs, CDN, plugin frameworks, Networking, Security), consulting ways of automation, etc• Proactively assist internal and external technical teams and evaluate issues to avoid / reduce problem occurrence• Testing new features and maintaining documentation in coordination with product teams• Participate in development sprints to improve product and services• Onboard and train new team members (including overseas)• Supporting in POCs

• Be the technical consultant starting from our kick-off call until the platform/app is finally launched• Work closely with our Customer Success Management to find the best setup for our customer integration needs and executes these within our options• Consult customers regarding the APIs, Enterprise software (e.g. Azure AD, ADFS, SAP, Workday, Kronos), User data sync (CSV, API, SCIM, SSO), common technical concepts/integrations (e.g. SSO, APIs, CDN, plugin frameworks, Networking, Security), etc• Proactively assist internal and external technical teams and evaluate issues to avoid and reduce problem occurrence• Testing new features and maintain documentation in coordination with product teams

• Prime responsibilities: In-depth deploying and troubleshooting IP protocols, dealing with escalating problems, setting up user accounts, permissions and passwords, handling tickets, installing new hardware (servers, storage, printers, computer workstations etc), providing technical support etc. to all the Hewlett Packard offices and employees in Germany, Bulgaria, Austria and France• Managing the biggest IT Infrastructure depot in Germany• Developing and maintaining a detailed project plan• Performing installation, optimization and maintenance of base station equipment• Recording and managing project issues and escalating where necessary using placed ticketing system• Conducting building and grounds inspections and maintenance• Troubleshooting and resolving issues with servers, data centers, network in coordination with cross functional teams across the Hewlett Packard sites in Germany, France and Austria• Maintaining site, test equipment and infrastructure inventories• Analyzing network coverage to find gaps, making recommendations to improve coverage, and helping to implement those recommendations• Integrating network hardware and interconnect facilities• Identify issues and concerns and communicate them to leadership. Develop options and recommendations to quickly resolve operational problems and questions and minimize impact on end-user productivity and overall impact on organization• Communication with all associations on a weekly basis as a means to help them with the site inventories, strategies and trouble-areas• Updating daily logs with site-specific information and generating reports• Performing audits when required by various departments or regulators

• Managing and leading the implementation of the SAAS product & support teams.• Recruit and train support staff as necessary.• Managing co-ordination of the clients and the team working engaged in the project work.• Detailed project planning and control including:• Developing and maintaining a detailed project plan.• Managing project deliverables in line with the project plan.• Recording and managing project issues and escalating where necessary.• Resolving cross-functional issues at project level.• Managing project scope and change control and escalating issues where necessary.• Monitoring project progress and performance.• Providing status reports to the clients.• Liaise with, and updates progress to, clients and senior management.• Managing project evaluation and dissemination activities.• Working closely with users to ensure the project meets business needs.

• Providing infrastructure support to Alcatel Lucent Corporate offices located globally• Providing support for the HP developed applications used by the Alcatel Lucent employees via, inbound calling system and raise issues to the concerned team.• Monitoring the Network connectivity of Alcatel Lucent Corporate offices and raise issues when down accordingly• Diagnose reported problems or configuration issues and recommend possible solution• Discuss and troubleshoot issues reported by employees and respond back to them with solution/resolution• Determining system improvements based on support requests and co-ordinate those with Create and utilize detailed analytical reports• Document all technical inquiries and customer-reported problems in customer tracking database and in the bug tracking system, including the nature of the inquiry, and the resolution recommended• General OS related issues, Browser Fault detection, Antivirus problem detections, etc.

• Provided technical support to British Telecom customers (including organizations)• Involved in troubleshooting all Broadband related fault and the subsequent escalations• Expertise in setting up network connections (wireless included) in Win XP, Vista, 7 and Mac OS E-mail configuration in different versions of MS outlook, Outlook Exp, Windows Live Mail, Mac Mail, and client entities as Thunderbird, Entourage etc.• Handled General OS related issues, Browser Fault detection, Antivirus problem detections, etc.• Mentored of newly hired employees with respect to product knowledge

• Provided technical support to British Telecom customers (including organizations)• Troubleshooting all Broadband related fault and the subsequent escalations• General OS related issues, Browser Fault detection, Antivirus problem detections, etc.• Provided application support to customers to an extent• Provided support with MS Exchange, Active Directory, Networking issues, Windows OS, SAP applications, client based applications and Hardware’s to an extent• Discussed and troubleshoot issues reported by users and respond back to them with solution/resolution• EscaDrive resolutions of escalations through to completion• Assisted customers with Software/hardware issues interfering with the broadband connectivity performance• Mentored of newly hired employees with respect to product knowledge