Senior Specialist Project Manager.
Current● Led complex IT/software deployments with accurate reporting to internal and external stakeholders, forecasting, and revenue recognition.● Utilized cross-functional virtual teams in a global matrix organization.● Implemented best practices, monitored progress, and tracked KPIs to ensure project success.● Managed budgets, maintained account profitability, and supported pre-sales and business development teams.● Developed project plans, estimated time requirements, established deadlines, and tracked project lifecycle.● Defined project requirements, scope, goals, and deliverables; ensured timely sign-offs from key stakeholders.● Headed managed operations projects, providing end-to-end management for customers and delivering exceptional service and support.● Successfully upsold VRS (Value Realization Services) to existing clients, enhancing service offerings and increasing revenue.