E2E Release Delivery Management for TIBCO and SAP verticals for Roche pharma.Working in multicultural teams spread across three continents.

• Preparaing release schedule in conjunction with design, operations and other delivery units.• Undestand business requirements & system interaction of a release • Manage build, upgrade & support for INT, SUP, DEV enviornments. • Review of Java & Cobol code quality reports, Incident, problem and change management check• Manage data refreshes, providing reports on usage, availability, forward planning of environment. • Understand & follow standard change & release methodologies • Work with business & IT stakeholders to ensure that system release are scheduled appropriately to meet all business & technical needs. • Work with service delivery teams & vendors to ensure release implementation plans, testing & configuration are executed as required with minimal impact to IT services • Accountable for co-ordinating the releases of multiple system solutions & components. • Leading scope discussions with various stakeholders to prioritize release requirements.• Efficient implementation of change control for delivery of critical business requirements.• Managing the release risk and mitigating the same. • Tracking the progress of release and reporting to senior management and stakeholders. • Ensure that all change and release issues & risks are owned, tracked & managed, where appropriate escalating with vendors and divisions.• Working with test teams, review and monitor progress to achieve required daily test velocity.• Conducting post implement reviews of release. • Managing delivery of critical live defects impacting product trials, customer experience etc. • Co-ordinate and interacting with onsite and client teams to achieve the various milestones of delivery.• Daily work involves communication, meeting and calls with a European customer, onsite & offshore stakeholders like solution architects, development leads, testing leads and third party application managers.

 Monitoring of tickets and taking the actions necessary to meet SLAs.  Managing Incidents including , Major Incident with a priority of “Critical” or “High”, client facing ,Priority 1 (Critical) and Priority 2 (High)  Client satisfaction for Incidents  Managing user escalations for Incidents. Reporting Initiation of Problem Process for problems identified by Incident Management  Initiation of Issue Process for Issues identified by Incident Management  Ensuring correct execution of Incident Management Processes . Central Communication point for Major and Critical Incidents . Respond to user escalations and engage functional escalation and service delivery  management as required  Responsible for escalating Incidents, Engage respective correct teams in case of conversion from Expedite Request to Escalation, or when a Major Incident is identified  Assist the queue managers with the correct rerouting of the misrouted tickets. Participate in incident management meetings  Defect, Operator Requests, Batch Jobs in HP ALM  Alarm Monitoring in OBM  UC4 Job Monitoring, Job Executions, Executing Bill Run Jobs  Health Check of Weblogic Servers, Sanity check of applications Identify process improvements  Provide incident report to problem management  Ensure their organization is aware of current incident process and adhere to it. Coordinates activities for High and Critical Incidents, P1/P2 process  Escalation point for Service Delivery Managers and Service Provider Incident  Managers. Contact Service Delivery Manager to discuss details of the rejected Escalation  Notify Service Provider Incident Manager of Master ticket  Monitor service levels of Incident management function  Validate use of Knowledge Base on Escalations  Require input from user: escalation requirements, validation and circumstances,  Input from the Service provider: what are the resolution options  Owner of the Incident Management process.

Resource Management & Allocation, SOWs, Budgeting, Project Metrics, SLAs, KPIs, Project Milestones, Audits, Client Visits, Onboarding, Offboarding, Timesheets, Vendor Management, Disaster Recovery, ODC Manager