• Optimized system migration by creating a powershell script to automate the user profile migration.• Installing and configuring computer hardware operating systems and applications.• Monitoring and maintaining computer systems and networks.• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.• Replacing parts as required.• Providing support, including procedural documentation and relevant reports.• Following diagrams and written instructions to repair a fault or set up a system.• Supporting the roll-out of new applications.• Setting up new users' accounts and profiles.• Prioritizing and managing many open cases at one time.• Rapidly establishing a good working relationship with fellow employees.• Testing and evaluating new technology.• Conducting electrical safety checks on computer equipment.

• Handle guest complaints and concerns in a timely, professional manner.• Know and enforce policies and procedures.• Respond to all incidents occurring in the assigned position.• Have knowledge of all credentials and enforce restricted access areas.• Be Proactive in deterring disruptive behaviour.• Exceed the expectations of Terrapin fans and guests.

• Websphere Infrastructure Team Lead.• Application Infrastructure setup and configuration.• Configure WAS (Websphere Application Server) and IHS (IBM HTTP Server) to optimize performance.• Code migration and deployment across environments.• IBM IHS and WAS 8 installation, profile creation, configuration, federation, monitoring & administration.• WebSphere plugin configuration.• Assist infrastructure support engineers whose applications integrate or run on Websphere Application Server.• Handle Integration of OpenTest server with Applications running on WAS through IHS.

• Websphere Administrator for Allstate Insurance, US• Plan, implement, install, operate and maintain systems hardware, software applications and Information Technology infrastructure.• Provide hardware and software engineering support for Information Systems utilizing object-oriented programming and client/server applications.• Manage project deployment lifecycle, define requirements, research solutions, design systems, support testing and oversee live implementation.• Provide assistance with systems planning, business information analysis and process improvement initiatives.• Support staff and end user with resolution of systems issues, malfunctions or software programming problems.• Install and implement new programs, modules, servers, hardware, network equipment when necessary to upgrade, improve resources or increase compatibility.• Develop applications, software tools and program snippets to automate the Infrastructure support processes.