The field of food and beverage requires the best customer service skills and attention to detail in hospitality management. After completing my Bachelor of Science in Hospitality Management from one of the premier institutes in India, I have started working for Marriott International, Inc. While working for Marriott I have received several praises from my managers as well as received "The Spirit to Serve Award". Apart from my professional achievements I am a positive person. Also, I have the capability of handling any situation with a tact & patience.These are my internal and external customer service policies:1. External a. Greet every customer with a smile. b. Create and maintain eye contact. c. Listen to the person completely by maintaining eye contact. d. Respond appropriately and accurately. e. Ensure that I have addressed all the questions and helped the customer/ colleague with the best possible solution/ answer.2. Internal:a. Maintain a friendly environment.b. Be approachable and courteous to others.c. Speak to a person who has differences with you and sort the matter in a kind and compassionate way.d. Help a colleague to the best of my ability.e. Allow colleagues their space and know my limits.f. Maintain professional behavior.