potential staff, conducting appraisals and performance reviews as well as conducting training and development. Recording sales figures for data analysis and forward planning with the use of Information Technology. Complied with the standards for quality, customer service and health and safety. Updating colleagues and team leaders on business performance, new initiatives and other pertinent issues. Supervising the sales floor, cash office and goods in area to ensure smooth daily operations. Effectively maintaining high levels of health and safety standards as well as hygiene and security at work place, for example, ensuring that stock such as chemicals and food are stored safely. Staying abreast of the market trends in the retail industry, gaining understanding of customer’s future needs while monitoring local competitors’ activities. Facilitating requisite changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.