As a Regional Account Manager and Account Executive for Northern California, I focused on nurturing key accounts such as Walmart, Save Mart/Lucky, CVS, Food4Less, and Safeway, driving sales volume, and securing additional space for our products. I worked closely with distributors such as KDP / 7UP to ensure seamless product distribution, effective inventory management, and reliable account support. I ensured distributors met commitments and oversaw smooth operations with accounts and retailers. Additionally, I periodically introduced new beverages and prioritized maintaining a strong network of relationships to sustain long-term growth.

As a Customer Success Manager at MercuryGate International, I ensured customer satisfaction and success by providing strategic support and guidance. Managed high-touch accounts generating over $10 million in recurring annual revenue. My responsibilities included onboarding new clients, managing relationships, driving product adoption, and addressing any issues to optimize their use of MercuryGate’s transportation management solutions. By closely collaborating with internal teams, I contributed to enhancing the overall customer experience and retention.

My position involves establishing loyal relationships with current and new clients as well as with channel partners. Some of my clients include Fortune 100 companies as well as small and medium enterprises. Part of my work engages in basic selling techniques, develop pipeline for new account acquisition and partners alike through scheduling and leading online meetings, craft proposals, review, contract negotiations and deal closure. I also travel to many conferences to draw customers and partners to my booth and build long lasting relationships with C and VP-level executives. Besides Sales, I also lead many projects from start to finish. I have my own team abroad who deal with implementations of the software remotely while I oversee the project. The ultimate goal of the every project is to Go Live smoothly, on-time delivery, under budget and most importantly, keep the customer happy!Some of my best experiences include:-Contribution to business growth from a start-up to a global company-Negotiate contracts, closing new opportunities and Project Go-Lives on time-Added hundreds of new accounts (On-Prem and SaaS)-Developed outstanding advertising and marketing strategies-Uncover true customer needs, lead kick-off meetings, produce tailored demos & deliver Proofs of Concept.-Established many leads and new accounts from business conferences-Sales Support for existing customers-Delivered over 100 projects Go-Lives on time-Follow renewals process and send timely quotes and invoices to customers

My responsibilities included:-Keep money drawers in order, and record and balance daily transactions-Handling of incoming mail and sorting-Packaging/ Shipping through many carriers -Inventory management

Manage Restaurant and provide great customer service