Amit Pathak Email & Phone Number

Thane, Mh, In

Navi Mumbai, Maharashtra, India

Handled LOCKBOX remittance processingProcessing of customer payment and posting into customer account within given timeframeHanded Training of the new employees by providing them process knowledgeProvide on job training whenever required Handled quality of the process by keeping all clients in green status with the given benchmarkMaintaining quality of process by giving proper feedback to the operators who committed errors in every month Handled shift – all the issues related to process Doing client communication whenever required also handled daily, weekly and monthly callsHandled team of 20 operators Handled issues faced by team members related to process also provide proper feedback and guidance to improve performancePart of Leadership Development Program which help me to improve the leadership skillMake presentation on various topics and present Assist to various managers to learn the skills

Navi Mumbai Mahape

Job Profile: Adjustment Researching adjustment cases (both financial and non financial) received from various sources like clearing house bank, FRB, internal departments of banks and customer. Conduct research to identify the root cause of the error and to take appropriate resolution to collect funds. Converting case into financial/Making financial adjustment to customer’s account as well as to clearing house bank after research & reconciliation of errors. Reconciliation between cash letter, customer data & bank’s data to identify the difference and adjust account of clearing house bank or customer to close the difference. Generating correspondence to the Clearing houses, banks, Federal Reserve Bank and adjustment advices to bank’s customers.Job Profile: POD Handling Workflow and distribute work among the operators  Keying in two function Amount Keying and CLC (Code Line Correction) Under gone for PO program and

Mumbai

 Uploading the Scanned Reliance Mobiles Customer Application Form on to the Server. Handle Queries related to Uploaded Data Doing Quality check for the Uploaded data.

Gdba

Education record