23+ years of experience in IT Strategy and Roadmap, CRM Transformation Programs, Enterprise Architecture, Consulting and Solution ArchitectureDeep experience in executing CRM transformation programs with an ability to work jointly with customer to define the CRM roadmap. Expertise in helping customer maximize the value out of the CRM platforms.Program and Portfolio Management• Experience of providing scalable CRM Solution in large Projects across industry. • Extensive experience of working on Microsoft platform, primarily focused on MS Dynamics 365 CRM, and Power Platform• Focused on pioneering CRM innovations and streamlining solution implementation within global delivery frameworks. Technology Consulting and Solution Architecture• Knowledge and skills, which include an in-depth understanding of Business Processes, Structured Methodologies and Superior Leadership Capabilities• Collaborated with Leading companies (CPG/Field Service, Automotive, Financial Services, Telecom, Insurance, Manufacturing)• Process definition and optimization through appropriate metrics collection.• Spearheaded Solution Architecture for CRM programs across Telecom, Retail and Financial Services• Proficiency in processes including Sales and Service Management, Order Management and Provisioning, Pricing, Field Service, Marketing, Loyalty Management, CTI• Experience in performance engineering for large CRM implementationsInnovation and Industry Offerings• Delivery lead for building Dynamics 365 CRM Industry Offerings on in Insurance, Financial Services, Telecom, IT, Manufacturing and Retail domains• Proactively and independently contributed with superior consultative skills eager to consolidate organizational intellectual assets by adopting a people centric and