• Credit Risk Management: Monitor and assess credit risks by evaluating the creditworthiness of customers and recommending appropriate credit limits.• Debt Collection: Oversee and implement effective debt collection strategies to minimize outstanding debts and reduce days sales outstanding (DSO).• Customer Account Reconciliation: Ensure accurate and timely reconciliation of customer accounts, investigating discrepancies and resolving issues promptly.• Credit Approval Process: Assist in approving or rejecting credit applications based on the company’s credit policies and financial risk assessments.• Aging Report Management: Regularly review aging reports and follow up with customers on overdue accounts to ensure timely payments.• Customer Relationship Management: Maintain strong relationships with customers while enforcing credit policies, ensuring a balance between customer satisfaction and the company’s financial interests.• Reporting: Prepare and present regular credit control and collection reports to senior management, including bad debt provisions and risk exposure.• Compliance: Ensure all credit control procedures adhere to company policies and relevant legal regulations.• Team Coordination: Collaborate with sales and customer service teams to resolve payment issues, negotiate payment terms, and improve cash flow.• Process Improvement: Identify opportunities to improve credit control processes, reduce bad debt, and enhance overall financial efficiency. • Dispute Resolution: Work closely with clients to resolve invoice disputes and payment issues in a timely and diplomatic manner.

 Looking after complete organizational Operations, Credit and Recovery (SCF, BL and Health Loans). Responsible for the smooth running of the overall operations and handling end-to-end disbursement of Loans. Ensuring timely recovery of the credit portfolio, looking after settlements in case of NPAs and coordinating with advocates for the legal proceedings.  Responsible for introducing new business allied products, their UAT and pre-production activities for the upgradation of the core Fintech product. As LMS, LOS, CRM, e-agreements and e-NACH. Ensuring periodic MIS to the management for the portfolio growth. Responsible for Periodic Credit Reviews of existing customers with MD and Business Head. Handling audits (external & internal) and compliance of operations and credit departments. Debt funding management with Indusind Bank and Bandhan Bank. Authorised to sign all loan agreements and letter to customers (Demand, Loan Re-call, NDCs/NOCs and settlement) on the behalf of the company. Delivering best solutions to Business through automating the processes. Innovating and fulfilling immediate requirement of various reports which are otherwise time taking through the system. Prepared business requirement, Prepared solution for the functional ask & UAT. Handling the customer base of more than 3000 clients. Resolving their queries through CRM or telephonically and interacting with business partner companies. (IIFL, CoinTribe and LetsMD) to review and resolve operational issues.

 Looking after complete Branch Operations, Ensuring Audits (RBI, Statuary, IS and internal), Settling deceased cases, Ensuring of KYC & AML guidelines, Compliance of all audits. TDS Compliance. Handling the HNIs and also ensure the better customer services Preparing appraisals of Loans, documentation and disbursement of various loans. Field investigation of loan and Compliance of Head Office Sanctions. Handling Business Development team and drive them to achieve the allocated targets.

 Looking after complete Branch Operations, Ensuring Audits (RBI, Statuary, IS and internal), Settling deceased cases, Ensuring of KYC & AML guidelines, Compliance of all audits. TDS Compliance. Handling the HNIs and also ensure the better customer services Preparing appraisals of Loans, documentation and disbursement of various loans. Field investigation of loan and Compliance of Head Office Sanctions. Handling Business Development team and drive them to achieve the allocated targets.

 Looking after complete Branch Operations, Ensuring Audits (RBI, Statuary, IS and internal), Settling deceased cases, Ensuring of KYC & AML guidelines, Compliance of all audits and TDS Compliance. Preparing appraisals of Loans, documentation and disbursement of various loans.  Voucher Checking, Cash & Fund Management, General Authorisation and IS in-charge. Handling Business Development team and drive them to achieve the allocated targets.

 Handling various Front Desk Office profiles. Managing Business Development team, Imparting them product training and achieving branch’s target. Develop & enhance business relationships (maintaining the customer base and exploring new avenues) and providing high standard after sales services to the clients.

 Responsible for handling a team of Marketing Executives and for the acquisition of new preferred customers. Retention of the customers by providing the best possible services and being the dedicated point of contact for these customers and Assess future needs of the customers and providing solutions to the customers as per their needs. To ensure continuous increase in business portfolio of existing customer over period of time by selling banking products, third party product and services. Assess future needs of the customers and providing solutions to the customers as per their needs. Announcing new opportunities that may be of interest to them, deepening the size of the relationship and cementing it.

 New customer acquisition (new to bank customer) and managing customer relationship (post sales activities) and cross selling of third party products to them.  Arranging and coordination in advertisement/promotional activities

 Responsible to acquire business of pre-paid and post-paid mobile connections.