Customer Support & Order HandlingResponding to customer queries in a timely and accurate way, via phone, email or chat Identifying customer needs and helping customers use specific features Analyzing and reporting product malfunctions. Customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations.

Supply Chain ManagementOptimized choice of suppliers, Lower Procurement time, Focused procurement strategies, Supplier qualification & selection, Standardization of procurement, Cost reduction, Root cause analysis, Ensure the procurement process is mapped according to strategic goals of the organization. Optimum sourcing dynamics, Assurance of quality supplier relationships, optimized price reduction, reduced process time, Warehouse Management information and analyzes trends, builds… Show more Supply Chain ManagementOptimized choice of suppliers, Lower Procurement time, Focused procurement strategies, Supplier qualification & selection, Standardization of procurement, Cost reduction, Root cause analysis, Ensure the procurement process is mapped according to strategic goals of the organization. Optimum sourcing dynamics, Assurance of quality supplier relationships, optimized price reduction, reduced process time, Warehouse Management information and analyzes trends, builds costs from supplier process costs Compare costs, maintains supplier’s financial info, compares suppliers, and manages and controls supplier performances.Stores/ Warehouse ManagementINVENTORY control, Maintaining Bin Location. Maintain minimum level stock, Material Receipt, Issue & Stock, Maintaining Stock Ledger, physical Verification of Stock & Reconciliation, and Valuation of Stock, daily Stock Statement. Sending of Material for Job Work & Repair.Vendor Management/ Order HandlingVendor Identification & Selection according to material required. Inviting quotation & price negotiation. Vendor visits. Issue of Purchase Orders & process of deliveries. Vendor reconciliation between payment & material supplied.LogisticsManage complete domestic logistics network to minimize working capital costs through reduced lead times, operating costs through lower freights, correct choice of transport service provider. Sustain tracking systems and ensure updates on material movement in entire network. Daily Dispatch plans and arrangements of transporters according to load. Transporters Bills Passing & Scrutinizing. Show less

•Monitors performance of all outbound logistics companies engaged by company, carries out periodic review of their delivery performance, costs etc. & suggests management with changing these contract as & when required• Works with planning/purchasing to confirm and prioritize daily receiving and picking requirements• Familiarity with logistics as relevant for transportation by Air, Sea & Road etc.• Coordination with project supplies for the material to be transported, custom cleared,… Show more •Monitors performance of all outbound logistics companies engaged by company, carries out periodic review of their delivery performance, costs etc. & suggests management with changing these contract as & when required• Works with planning/purchasing to confirm and prioritize daily receiving and picking requirements• Familiarity with logistics as relevant for transportation by Air, Sea & Road etc.• Coordination with project supplies for the material to be transported, custom cleared, excise duty formalities.• Transportation & Transportation contract, Inventory Management and Quality Control across the supply chain. • Expertise in managing entire breadth of commercial operations inclusive of sourcing, contract management, order processing and materials management etc. • Adept in demand planning, forecasting, demand fulfillment and inventory management including finished goods.• Proven track record in implementing cost saving measures to achieve substantial reduction in terms of transport solutions and clearances, indigenization, value engineering and vendor base reorganization. • Knowledge of transit insurance claim, coordination on transit insurance matters/claims.• Working with multiple customers at the same time.• Conducting disciplinary, capability and grievance investigations and taking appropriate action to address any failings. Show less