Responsible for training bank employees from the moment of their recruitment until they start working independently .• Creating and building overlapping portfolios .• Responsible for writing and updating the knowledge management in the bank unit .• Responsible for handling settlements and providing assistance to bankers during service delivery

Training end users on various software programs, writing overlapping portfolios, and training new employees. The role has a high classification, thus demanding immediate and efficient response to users and absolute control over all areas of responsibility .• Assisting and training end users on various computer software and organization-related systems.• Experienced with various systems such as SCCM, Citrix, Bosanova, SAP, Office 2007-2016, CRM, VMware, AD, Exchange, and more. Additionally, participated in projects such as system migration and Office upgrades .• Writing overlapping portfolios and training new employees .