• Information Technology Executive with experience of about 6 years in diverse roles in domestic and international market.• Successfully Planned Strategic projects of customer programs, spanning different technology & domains, while maintaining strong focus on customer satisfaction and program profitability .• Experience of handling wide variety of assignments and positions with history of job progression; adept at change management, trouble shooting and problem solving.• Worked with client to understand and document requirements for Systems Release and Change Management.• Ensured that each Change Request had the appropriate supporting documents for each assigned release.• Experience in managing small IT unit with team size of 5 Associates.• Participate in planning and strategizing Business transformation using IT to result into tangible and non tangible Business value, gradual adoption of Business change within organization, process optimization using simple techniques like Sensitivity analysis, Cause and effect diagrams, mind mapping, decision tree analysis • Experience in Planning, organizing, controlling, evaluating, and coordinating construction projects from start to finish according to schedule.• Well versed with ITIL and Academic knowledge of Six Sigma• Proficient in developing and streamlining systems with proven abilities to enhance operational effectiveness meet/exceed operational goals within the cost time and quality parameters• Experience in different industries like Telecom, Finance, Manufacturing and Construction, Airline Industry.Specialties: AREAS OF STRENGTHTECHNIC AL • IT Service Management• Service Level Management• Change and Configuration• Problem and Incident• Capacity and Performance• Availability Management • Infrastructure Methodology• Technology infrastructure Assessment, Planning, and Implementation• Storage Management Planning and Methodology• Operational Assessment and Managed Care Outsourcing