● Created & shared Knowledge articles with Team Leads and Managers – following Train the Trainer concept and saved effort and time by 15% less in case volume, which impact the revenue positively. ● Implemented a new Support system for multiple locations reducing time for customer inquiries.● Modified and improved existing Sales Process, which impacted the time and revenue positively.

● Gather information from Stake holders, analyze the requirement, convert into Technical language and segregate the work according to skills. Complete work done – share the access with Users for Testing in Sandboxs. After approval from Management - Implementation to Production starts.● Completed required request on time - lead the team for rewards and recognition – motivates Team Members and improve their performance.● Managed customer complaints and resolved disputes in a timely manner, which improved customer satisfaction by 30%.

● Gather information from Stake holders, analyze the requirement, convert into Technical language and segregate the work according to skills. Complete work done – share the access with Users for Testing in Sandboxs. After approval from Management - Implementation to Production starts.● Trained Manager, Team Lead and User’s about Data Management, Reports & Dashboards, scheduling and customization, data hygiene.● Achieved rewards and recognition for the Team – motivated Team Members and improve their performance.

● Achieved Customer Satisfaction Survey 100% for supporting and training the User’s related to Salesforce issue resolution.● Implemented a new Support system for multiple locations reducing time for customer inquiries.● Achieved Appreciation email from Directors and VP for quick resolution on Stake holder’s requests.

● Achieved great knowledge gained through ADM-201, Dev-401, ADM-211 and Platform App Builder to help Salesforce.com System Administrators around the globe to resolve issues.● Responded to over 85 customer calls daily and solved 90% of their concerns.● Achieved practical experience by resolving SF cases – created by worldwide Users.