• Working as Functional Consultant EAM Project on IBM Maximo.• Functional knowledge about Maximo Module ( Asset Management, Work Order Management, Contract Management, Inventory, Purchasing, Administration Module, Preventive Maintenance and Job Plans ).• Worked on application support, testing, and configuration changes.• Experience in Design and Configuration using tools such as Application Designer, Database Configuration and Workflow Designer.• Involved in domain creation like Table, ALN and Crossover domain specific to client requirements.• I was directly involved in debugging and providing RCA and resolving Production Issues. • Worked with SERVICE REQUEST and INCIDENT.• Performed “Roll out” of Application at all client Sites.• Performed "Site User Acceptance Testing" (SUAT) Sign off at all client Sites.• Requirement gathering for change management and new developments as per client requirements. Reforming technical development methodology for a better performance of the application.• Testing the Developed functionality to deliver the required process changes asked from the customer.• Supervising the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. • Monitoring the SLA compliance of team manning across locations.• Managing project reports and meetings with customer. • Monitoring the service delivery, service review with customer, planning and action for service improvement. • Conducting weekly / Monthly End User Performance review with Management & sharing MOM. • Leading the team meetings to review the status of the Incidents and problems to control the overall delivery. • Manage allocated workload within Project Delivery and Build team.

• Started as an Order Management Analyst in Hardware pre-acquisition team.• Order proceed from start to end and follow up until PO release.• Worked on different tools i.e. Order now, WWCT and Source.• Moved to Asset Management team as a Hardware Analyst.• Update Assets in tickets as per client requirement.• Manages HW Asset tracking and Build Asset related reports• Create, Maintain and Update information and accuracy in the asset repositories.• Monitoring asset related issue.• Working on different tool i.e. ISM or Maximo.• Working on different Data bases i.e. ATP, MLDB and CNDB

• Started as a Data Entry Operator in Data Migration team wherein capturing all their Aircraft details into the Maximo Application.• Based on the experience gained in the Data Migration team, moved to Application support team at Onsite to provide the support to the clients after Go-Live.• Providing the training for the new users in application• Responsible for identifying any bugs occurring in the applications as well as fixing them at the first level in order to maintain the work at site.• Accountable for Configuration of Work Flow of IBM Maximo Application as per the project scope and client business process.• Understanding and troubleshooting complex customer issues on production environment. In that identifying the risk areas, & proposing the solution to client at first level as well as to the solution team.• Perform root-cause analysis for repeated issues occurring in application & proactively monitor all the live processes.• Coordinating with offshore team to resolving the day to day customer issues, also providing the workaround solutions.• Consulting with Clients about the Project health status on a weekly basis & updating to the immediate manager.

Data Validation and Testing.I have worked on Maximo Application in e-MMS Project.