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Providing Hands-on & Leadership expertise offering Enterprise Service Management (ESM) with Service Strategy, Design & Operation principles, aligning Portfolio & Cost rationalization with Business strategy & goals. Practicing Design & Delivery of IT Operating Model using ITIL, TOGAF, SAIF framework & Technology Platform such as ServiceNow - ITBM, ITOM & ITSM - Process, Platform and People.Actively practicing Common Service Data Modelling offering Advanced Enterprise Service Management rationalization. ServiceNow, ITIL, TOGAF, IBM/Oracle Certified**, ServiceNow ITOM, Asset - SAM Pro and ITBM PPM & APM.** ITIL Service Design & Transition offering Service govrnence best practices, including Agile delivery, and operational analytics, • Overall 18+ years of hands-on and leadership experience in Systems and Service management, including infrastructure design with Architectural and Design methodologies/frameworks such as ITIL, TOGAF, SDLC and Project management life cycle.• 8+ years of industry experience in IT Service Management, Service Design & Server Transition as core competency, offering value added process expertise in Service Architecture, Team lead, System Admin, Web analytic and Business analysis within enterprises wide internal, external IT projects.Specialties: Top down Business management experience, Enterprise Service & Application management, Project leading, coordination, Systems integration, technical troubleshooting, designing architecture of various Enterprise applications and Disaster recovery.Latest Techno-functional achievements:*** APM, ITOM-Discovery/ServiceMapping with performance analytics integration on ITSM Service transition & Service Operation using ServiceNow, cloud instance integration with Directory services, Service desk, including domain separation & monitoring processes.* Evaluating ServiceNow HR, FSM, CSM Modules.
It Partners Inc. (Service Management Vendor)
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It Transformation Architect And Implementation, Enterprise Services, Partnering Servicenow VendorsIt Partners Inc. (Service Management Vendor) Mar 2013 - PresentManaged & Delivered Various Enterprise & Customer based workflow modules on ServieNow Cloud Platform. As a Manager of Application (ITSM, ITBM, ITOM) Architect the goal of the engagement is to adhare to firm's best practices with compliance policy guideline, along with the target revenue of RUN Growth > $5M, per fiscal year.Adoption and Demonstration of industry best practices on Design & Delivery principles teaming with eco partners, MSP & Channel Vendors Such as CTS, CSC, TCS, Alcor & IBM :Pre sales solution advisor, as well leading Post sales implementation with Agile methodology as BSA & Solution architect. Delivering Customer & Employee workflow based user experience with various service management applications & integrations.ServiceNow/BMC Preferred vendors: ITBM, ITOM, ITSM Solution architect. CA Services: APM/RISO. Walt Disney: ESM & ITSM Process analyst. IBM: Service management specialist with CA products. DI, Intuit Inc.: Application Infrastructure services. Toyota: Tier-1 & Tier-3 Web Infrastructure support analyst. Deloitte & CGI: Solution & Application Architect - ServiceNow Platform
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Enterprise And Servicenow Lead ArchitectDeloitte Apr 2020 - Jun 2022Worldwide, OoService and Solutions Lead – Application Portfolio Management | ServiceNowimplementation | ITSM Process redesign | ServiceNow Global Support |Business Analysis | Version Upgrades | ServiceNow workflow optimizations |Reporting and Analytics | Continual Service Improvement, Pre-sales, Solutioning, Proposal building, COE Practice development -
Service Managment Solution Architect (Itsm)Tata Consultancy Services Jun 2014 - Dec 2019Mumbai, Maharashtra, InDefine and Support Service Operation/Transition Governance & Orchestration using BMC & ServiceNow. Create IT Transformation initiatives, gap analysis, process ground-work, process design & implementation. Using BMC Remedy, ServiceNow & orchestration:Define and adhere the accountability for Account Service Management Solution Architecture.Define Service Management Logical Model for Service Management implementation into an account for all domains of change, that includes eBonding as well. (SERVICE WATCH)Uses existing std Service Management solutions and collateral in delivery of account specific documentation.Ensures Service Management components and services being deployed to the account are aligned with the Standard Service Management architecture and raises exceptions for any discrepancies.Adapting the paradigm of five foundation towers:Technology: Delivers solution architecture through the integration of standard tools.People: Enables cross-functional teams within change program to work in parallel, providing guidance and direction in support of the Service Management solution.Customer: Works with the client to ensure that there are no gaps or inconsistencies in the Service Management solution architectural design.Business: Works with Service and Process managers to identify business requirements.Financial: Facilitate reduced risks to the client by delivering Service Management solution architectural designs that meet the client's requirements within price, scope and time constraints. -
Consulting Service Partner For Enterprise Service ManagementItsm-Esm Partners Jan 2010 - Aug 2014San Jose, California, Us• Facilitate marketing Service Assurance products such as APM & NetQoS Solution/tools and processes.• Demonstrate APM Solution/tools along with ITIL adaption within the process.• Analyze gap between current state of client's business process and fill in with recommended solution/processes.• Design, architect and lay out solution/process plan to transition existing process into value oriented state.• Setup, and configure APM/ADA solution integrating with client's existing ITSM processes. -
Application Infrastructure ConsultantHp Enterprise Services May 2010 - Nov 2010Houston, Texas, Us -
Ca Service Management SpecialistIbm Jul 2009 - Apr 2010Armonk, New York, Ny, UsIT Partners with IBM now successfully completes the design phase of service management project for an energy client, ensuring that the applications from work-streams will be effectively handled by the operation teams in line with the required SLAs and OLAs. Also, IT Partners along with IBM successfully integrated Client's ESM (Enterprise System Management) framework covering GIS, SAP, Field service managent applications. -
Infrastructure ArchitectAdp May 2007 - Jul 2009Roseland, New Jersey, Us• Designed, implemented, supported Internet and intranet topologies for Tax & Financial applications to address Corporate IT standards and business requirements. -
Ops SolutionsDigital Insight 2009 - 2009Redwood City, California, Us -
Infrastructure Architecture ConsultantVerizon Wireless Aug 2006 - May 2008Basking Ridge, Nj, Us• Responsible for management, infrastructure support, software implementation, testing, support of rollout, on-going enhancements, and technical training and support of in-house programmer/analysts as required. -
Project Lead / System AdminAmeriquest Mortgage Feb 2004 - Sep 2006• Analyzed, designed, integrated & maintained system process of company’s external customer site using weblogic workshop domain for mortgage installments.• Led and gathered requirements for mortgage insurance selling project with external vendors on middle-tier J2EE platform using web services and weblogic server domain
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Application ConsultantFilenet Jun 2003 - Mar 2004
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Business/System AnalystApplied Digital Solutions 1999 - 2003
Amit Sheth Skills
Amit Sheth Education Details
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University Of Phoenix -MbaMba (On-Campus) -
Sardar Patel University, Vallabh VidyanagarComputer Engineering
Frequently Asked Questions about Amit Sheth
What company does Amit Sheth work for?
Amit Sheth works for It Partners Inc. (Service Management Vendor)
What is Amit Sheth's role at the current company?
Amit Sheth's current role is ServiceNow CIS - SPM ITOM ITSM-Assets Solution Design & Integrations SAFe Consulting Practice.
What is Amit Sheth's email address?
Amit Sheth's email address is sh****@****ail.com
What is Amit Sheth's direct phone number?
Amit Sheth's direct phone number is (646) 313*****
What schools did Amit Sheth attend?
Amit Sheth attended University Of Phoenix -Mba, Sardar Patel University, Vallabh Vidyanagar.
What skills is Amit Sheth known for?
Amit Sheth has skills like Cloud Computing, Integration, Itil, Sdlc, Solution Architecture, Enterprise Architecture, It Service Management, Pre Sales, Soa, Business Process, Disaster Recovery, Service Management.
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