Amit Sheth Email & Phone Number

Managed & Delivered Various Enterprise & Customer based workflow modules on ServieNow Cloud Platform. As a Manager of Application (ITSM, ITBM, ITOM) Architect the goal of the engagement is to adhare to firm's best practices with compliance policy guideline, along with the target revenue of RUN Growth > $5M, per fiscal year.Adoption and Demonstration of industry best practices on Design & Delivery principles teaming with eco partners, MSP & Channel Vendors Such as CTS, CSC, TCS, Alcor & IBM :Pre sales solution advisor, as well leading Post sales implementation with Agile methodology as BSA & Solution architect. Delivering Customer & Employee workflow based user experience with various service management applications & integrations.ServiceNow/BMC Preferred vendors: ITBM, ITOM, ITSM Solution architect. CA Services: APM/RISO. Walt Disney: ESM & ITSM Process analyst. IBM: Service management specialist with CA products. DI, Intuit Inc.: Application Infrastructure services. Toyota: Tier-1 & Tier-3 Web Infrastructure support analyst. Deloitte & CGI: Solution & Application Architect - ServiceNow Platform

Worldwide, Oo

Service and Solutions Lead – Application Portfolio Management | ServiceNowimplementation | ITSM Process redesign | ServiceNow Global Support |Business Analysis | Version Upgrades | ServiceNow workflow optimizations |Reporting and Analytics | Continual Service Improvement, Pre-sales, Solutioning, Proposal building, COE Practice development

Mumbai, Maharashtra, In

Define and Support Service Operation/Transition Governance & Orchestration using BMC & ServiceNow. Create IT Transformation initiatives, gap analysis, process ground-work, process design & implementation. Using BMC Remedy, ServiceNow & orchestration:Define and adhere the accountability for Account Service Management Solution Architecture.Define Service Management Logical Model for Service Management implementation into an account for all domains of change, that includes eBonding as well. (SERVICE WATCH)Uses existing std Service Management solutions and collateral in delivery of account specific documentation.Ensures Service Management components and services being deployed to the account are aligned with the Standard Service Management architecture and raises exceptions for any discrepancies.Adapting the paradigm of five foundation towers:Technology: Delivers solution architecture through the integration of standard tools.People: Enables cross-functional teams within change program to work in parallel, providing guidance and direction in support of the Service Management solution.Customer: Works with the client to ensure that there are no gaps or inconsistencies in the Service Management solution architectural design.Business: Works with Service and Process managers to identify business requirements.Financial: Facilitate reduced risks to the client by delivering Service Management solution architectural designs that meet the client's requirements within price, scope and time constraints.

San Jose, California, Us

• Facilitate marketing Service Assurance products such as APM & NetQoS Solution/tools and processes.• Demonstrate APM Solution/tools along with ITIL adaption within the process.• Analyze gap between current state of client's business process and fill in with recommended solution/processes.• Design, architect and lay out solution/process plan to transition existing process into value oriented state.• Setup, and configure APM/ADA solution integrating with client's existing ITSM processes.

Houston, Texas, Us

Armonk, New York, Ny, Us

IT Partners with IBM now successfully completes the design phase of service management project for an energy client, ensuring that the applications from work-streams will be effectively handled by the operation teams in line with the required SLAs and OLAs. Also, IT Partners along with IBM successfully integrated Client's ESM (Enterprise System Management) framework covering GIS, SAP, Field service managent applications.

Roseland, New Jersey, Us

• Designed, implemented, supported Internet and intranet topologies for Tax & Financial applications to address Corporate IT standards and business requirements.

Redwood City, California, Us

Basking Ridge, Nj, Us

• Responsible for management, infrastructure support, software implementation, testing, support of rollout, on-going enhancements, and technical training and support of in-house programmer/analysts as required.

• Analyzed, designed, integrated & maintained system process of company’s external customer site using weblogic workshop domain for mortgage installments.• Led and gathered requirements for mortgage insurance selling project with external vendors on middle-tier J2EE platform using web services and weblogic server domain

Master, Mba (On-Campus)

Bachelor Of Engineering - Be, Computer Engineering