Providing Hands-on & Leadership expertise offering Enterprise Service Management (ESM) with Service Strategy, Design & Operation principles, aligning Portfolio & Cost rationalization with Business strategy & goals. Practicing Design & Delivery of IT Operating Model using ITIL, TOGAF, SAIF framework & Technology Platform such as ServiceNow - ITBM, ITOM & ITSM - Process, Platform and People.Actively practicing Common Service Data Modelling offering Advanced Enterprise Service Management rationalization. ServiceNow, ITIL, TOGAF, IBM/Oracle Certified**, ServiceNow ITOM, Asset - SAM Pro and ITBM PPM & APM.** ITIL Service Design & Transition offering Service govrnence best practices, including Agile delivery, and operational analytics, • Overall 18+ years of hands-on and leadership experience in Systems and Service management, including infrastructure design with Architectural and Design methodologies/frameworks such as ITIL, TOGAF, SDLC and Project management life cycle.• 8+ years of industry experience in IT Service Management, Service Design & Server Transition as core competency, offering value added process expertise in Service Architecture, Team lead, System Admin, Web analytic and Business analysis within enterprises wide internal, external IT projects.Specialties: Top down Business management experience, Enterprise Service & Application management, Project leading, coordination, Systems integration, technical troubleshooting, designing architecture of various Enterprise applications and Disaster recovery.Latest Techno-functional achievements:*** APM, ITOM-Discovery/ServiceMapping with performance analytics integration on ITSM Service transition & Service Operation using ServiceNow, cloud instance integration with Directory services, Service desk, including domain separation & monitoring processes.* Evaluating ServiceNow HR, FSM, CSM Modules.
Listed skills include Cloud Computing, Integration, Itil, Sdlc, and 13 others.