Amit Shukla Email & Phone Number

Delhi, India

•Relationship Management: Building and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction.•Understanding Client Needs: Gaining a deep understanding of the client's learning and development requirements, goals, and challenges.•Customized Solutions: Developing customized learning solutions and programs to meet the client's specific needs, which may include e-learning, workshops, or other training methods.•Sales and Upselling: Identifying opportunities for upselling additional services or products and working to increase revenue from existing clients.•Account Planning: Developing account plans and strategies to maximize the client's success and growth.•Communication: Serving as the main point of contact between the client and the enterprise learning provider, ensuring clear and effective communication.•Problem Solving: Addressing any issues or challenges the client may face and finding solutions to meet their requirements.•Reporting and Analytics: Providing regular reports and analytics to track the performance and effectiveness of the learning solutions provided.•Collaboration: Collaborating with other teams within the organization, such as instructional designers and trainers, to deliver on client expectations.•Staying up-to-date with industry trends and developments in enterprise learning to offer clients the latest and most effective solutions.

Gurgaon, Haryana, India

Noida, Uttar Pradesh, India

• Responsible for Business Development for Lead Identification, generation and conversion of new business accounts.• Handle regular service meetings with the clients and maintain relationships for sustaining, improving business and addressing their concerns.• Responsible for driving new corporate activations for Rapi booking by educating bookers about the benefits of the company businesses and helping them in activating company accounts.• Negotiate well with the prospects and put the deals to closure.• Responsible for understanding the client's requirements accurately. Developed long-term strategic business plans for each franchisee and potential developing markets.• Bringing new ideas into action to maximize the revenue through marketing leads Highlight issues through feedback and recommend changes in workflows, procedures, and service levels based on demand by the clients to meet their needs and ensure quality service.

Gurgaon, India

•Maintaining regular contacts with Travel Agent/Corporate Account/TMC, the travel industry, professional associations, and universities and making every effort in acquiring new clients and increase awareness of AFKL products.•Analyze and review the revenue performance of Process/Travel Agent/Corporate Account/TMC and recommend actions accordingly.•Promote and maintain excellent client and customer relations by managing a prompt and accurate response, and positively handling calls and emails across the globe for AFKL.•Arranging reservations and routing for passengers, utilizing the Amadeus system to make the bookings for passengers and effectively communicating fares, policies and procedures to passengers by providing accurate information.

Gurgaon, India

•Investigated and resolved customer inquiries and complaints in an empathetic manner.•Always Adhered to all confidentiality requirements.•Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.•Make recommendations to clients, e.g., efficient and alternate routes, lowest available fares, booking class and travel products and services.