Service Manager - North America
Current• Handling the team of 15 people that provides support for 24 * 7 coverage.• Technical Consultation on Storage Platforms.• Customer Engagement,• Escalation Management.• KPI and SPOC management for Storage.• Managing delivery operations in day-today activities• Audit Compliance to ensure delivery is as per ISO standards.• Technical Project Discussions and Scope of work and readiness within the team• Service Continuity Improvement for customer environment.