· Identify and qualify high-quality candidates in APAC region who are precise fits for job orders sent by our APAC-based clients · Contact candidates through phone calls and e-mails to determine interest and availability · Conduct in-depth phone interviews to qualify candidates, negotiate salaries or rates, and schedule interviews · Work with candidates throughout the recruiting process from candidate submission, scheduling interviews, compensation negotiation, offers, and onboarding· Interact with APAC-based clients to develop recruiting strategies and build long-term relationships · Build a pipeline of candidates who can be considered for future job orders and generate referrals · Maintain daily and weekly client reports

• Designing the sourcing plan through various channels.• Responsible for Senior & Middle Level hiring, working with Hiring Managers & Department Heads in planning & designing recruiting events.• Experienced in contract staffing-end to end exposure right from sourcing candidates to interview scheduling, offer roll out & salary negotiation.• Analysing requirements and sourcing profiles through existing/internal database , Job portals , Social Media (LinkedIn, X-ray search), Job Postings and Personal Network• Conducting initial interviews by phone to determine experience, skills, knowledge, fitment, aspirations, CTC expectations & relocation constraints.• Performed activities like vendor coordination, identifying potential candidates, qualifying potential candidates, checking references, behavioral interviewing, preparing candidates for interviews, coordinating interviews and candidate retention and counselling.• Utilize internal database to identify potential candidates• Advertise internal and external job opportunities on LinkedIn, free job posting sites and other social medial platforms.• Daily red zone calls with the hiring managers to get the updates on the requisitions, interviews & feedbacks.• Delivery of Weekly Status Reports to managers.

Cold Called companies and hiring managers to sell our services and value as a recruitment agency. Sourced candidates through Monster, Boolean searches on Google, and internal database.Screened candidates by phone and scheduled them to come into the office for an interview. Presented Pre-screened candidates to the manager, who sent the best candidates to the client. Social media marketing. Lead a team of 10 Tele-Callers, to generate leads. Negotiated Salaries.

Trained, motivated, and mentored a team of 30 Agents.Handled the Customer Care of Mumbai & Maharashtra Circle of Airtel Telecom (Inbound Department).Resolved escalated issues in an efficient and timely manner.Prepared shifts of agents and maintain payroll records.Reviewed performance of agents.Maintained the Team Performance on a weekly basis.

Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.Described product to customers and accurately explained details and benefits.Met all customer call guidelines including service levels, handle time and productivity.Handled various types of Campaigns like Reminder, Renewal, Lapsation, Reinstatement Refund, Profile Updation, SMS campaign, Welcome, etc.Handled all customer relations issues in a gracious manner and in accordance with company policy.Prepared all policy related documents.Kept records of customer interactions or transactions, recording details of inquiries.Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.Helped company attain the highest customer service ratings.Constantly improved customers service satisfaction through analyzing reports and advice resolution for any conflict, issues and concerns.

Our responsibility to provide easy, hassle-free web based medical and legal transcription to hospitals, clinics,physician practices, attorney firms and investigating agencies.Responsible for transcribing of records, written material such as the summaries of patients discharge, history of patient, patientreports, letters and notes etc.Convert audio recordings made by physicians and other healthcare professionals into written reports. They Interpret and transcribe dictated information, perform editing on drafts, and submit completed transcripts for approval by physicians.Verifying the data of the patient and the transcription.Utilized various software and equipment to complete medical transcriptions.Edit, revise, and clarify inaccuracies without altering the actual meaning of the medical dictation.Identified, interpreted, and evaluated discrepancies and inconsistencies in medical dictation.Maintained a high level of accuracy in a detail oriented and deadline driven environment.Utilized time management skills to maintain a structured work environment.