Amit Teli Email & Phone Number

Accomplished Customer | Consumer | Technical L0 support professional with years of experience in Voice | Live Chat | Blended | Non Technical | project-driven roles, specializing in Desktop Support, IT (Information | Internet Technology) Support, and Technical Support functions. Demonstrated ability to provide expert assistance on a global scale, offering remote solutions during night timings. Adept at seamlessly transitioning between roles to ensure smooth operations and resolve complex issues. Proven track record of delivering exceptional support across diverse environments, contributing to enhanced user experiences and system performance.Work Shift: US Timezone: 21:00 to 05:00Job Location: Remote

In my role as an Entry-Level IT Operations and Support Professional under short term project aligned on freelance basis, I gained valuableexperience in providing foundational customer support and contributing to basic ITOps functions. Thisincluded handling basic customer inquiries through calls and emails, offering pre-sales assistance withfundamental product knowledge, addressing entry-level technical issues associated with NVIDIA GPUproducts, and participating in entry-level ITOps tasks.Working within a team environment, I became proficient in utilizing tools like Oracle Right Now, Outlook,Slack, CISCO Finesse, CISCO IP Communicator, and Excel for basic call logging. My role emphasizeddelivering entry-level support to customers and contributing to basic ITOps functions, aligning with theoverall operational goals of the team.• Shift Flexibility and Entry-Level Project Work:*My adaptability extends to aligning with night shifts and entry-level project contributions within ITOps.I am open to learning and growing within a supportive team, offering foundational ITOps knowledge anda strong desire to contribute to the success of entry-level projects.• Seeking Opportunities:**I am actively seeking entry-level opportunities in roles that value teamwork, growth, and a commitmentto delivering quality customer support with a focus on ITOps. Excited to leverage my foundational ITOpsknowledge and contribute to a supportive work environment that fosters professional development.