Amit Thakor Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Mitel Networks Corporation • Tier 2 Technical Support Specialist (On-Prem) 06/2022 – Presento Providing tier 2 technical support to the On-Prem VoIP Telephony clients.o Diagnosing and troubleshooting wide range of system applications and connectivity issues using applications such as Wireshark, SQLyog, developer consoles etc.Mitel Networks Corporation • Tier 1 Technical Support Specialist (Cloud) 06/2021 – 05/2022o Managing and executing configuration changes for Mitel Cloud Telephony services utilizing SIP/H.323 protocols.o Inspecting Linux DVS logs, Oracle OCOM and Wireshark VoIP packets for call quality issues.o Providing Tier-1 technical support on calls and via remote-sessions to clients of Mitel Connect Cloud Telephony services and managing tickets via Salesforce.o Troubleshooting Mitel/Polycom IP phones, ATA devices and other network related issues pertaining to VoIP services.

Toronto, Ontario, Canada

• Providing L1 and L2 assistance for SonicWall NSA Firewalls and SMA Access Gateway Products, in a critical time contingent environment to meet the SLA in conjunction with Salesforce ticketing system.• Testing the SMA products in development environment for replicating reported issues for raising bug tickets on JIRA.• Collaborated with higher management and other IT personnel to refine the SonicWall product line by soliciting inputs from industry’s demands.

Dahej

• Established Network Infrastructure and executed regular inspection, maintenance like backing up regular data, monitored security, established secure IPSec VPN connection between remote sites, and troubleshooted any network related issue at LAN/WAN level across multiple sites comprising 400+ users at project peak.- Routing/Switching – Installed, Configured and Administered Cisco 1801/2821 Routers, Catalyst 3750G/2960 Switches & Hansol NexG 1406/1700 UTM devices for connecting Samsung Engineering site offices to HQ.- Firewall & WAN Optimizer - Installed FortiGate Firewall & Riverbed WAN Accelerators for optimal file transmission with reduced latency and thereby boosted bandwidth by up to 70%.- Network Management – Managed & monitored network devices using SNMP protocol and regularly inspected flow of traffic with NetFlow using PRTG/SolarWinds.- Windows Administration – Set-Up Windows Server 2008, 2012 for AD, DHCP, DNS, Radius authentication and Buffalo TeraStation NAS.• Selected and Implemented security tools, policies, and procedures in conjunction with the company's security team.• Administered & Corresponded with the procurement team and Liaised with IT Vendors making significant changes pertaining purchase procedures of IT equipments which contributed up to 30% reduction in costs.

Vadodara, Gujarat, India

• Worked on machine learning and designed algorithm to classify data sets with improved efficiency.• Designed context aware computing application in conjunction with pattern recognition with proprietary model to automate motion profiling.

Master'S Degree, Electronics And Communication Engineering, Distinction

Education record