Professional with more than 15 years of core experience in Operations (Inbound, Outbound , Ecommerce, Chat, Sales and Healthcare etc) and Process Improvement from BPO industry.Successfully run more than 14 processes including some big brands like – MTS, Airtel, Reliance, Godrej, Shop CJ, Wonder chef, Geetanjali & ACKO (Motor) insurance, Insurance dekho, Apollo health care and Ashok Leyland etc.Have an ability to adapt any work environment and inquisitive nature helped me to learn new technologies and trends in the industry. Fully Goal-oriented, Service professional with a strong Experience background knowing IN and OUT. Focused and hard working, able to handle most complex situations in very commendable and systematic manner.Good knowledge of MS-Excel & PPT.

Professional with more than 9 years of core experience in Operations and Process Improvement from BPO industry.Successfully run more than 12 processes including some big brands like – MTS, Airtel, Reliance, Godrej, Shop CJ, Wonder chef, Geetanjali & ACKO (Motor) etc.Have an ability to adapt any work environment and inquisitive nature helped me to learn new technologies and trends in the industry. Fully Goal-oriented, Service professional with a strong Experience background knowing IN and OUT. Focused and hard working, able to handle most complex situations in very commendable and systematic manner.Good knowledge of MS-Excel & PPT.Effective Assistant Manager with exceptional and interpersonal skills.Committed to staying on current innovations in Service Industry.

roductivity Reports, Team Analysis Data.  Making Daily Process Productivity-Quality & I.C.E. related reports as per requirement. Presenting Team Weekly and Monthly Review to reporting manager Interaction with clients on work basis  Responsible for Achieving Team KRA’s in the best we can take out from them with taking quality as an important role. Extracting reports like such as Process Reports (AHT, Call disconnections), ICE Reports (Interactive Customer Engagement) etc. While handling team, keeping a Strong Eye on Process, Interacting, Planning and Managing things at process level in given roles within limitations. Taking Escalations calls and sharing product and briefings with agents on daily basis. Taking Sessions and briefings to keep all on a way to be updated in uniform manner.