🌟 𝐌𝐚𝐬𝐭𝐞𝐫𝐢𝐧𝐠 𝐆𝐥𝐨𝐛𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 & 𝐀𝐈-𝐃𝐫𝐢𝐯𝐞𝐧 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬: 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐟𝐫𝐨𝐦 30+𝐘𝐞𝐚𝐫𝐬 𝐨𝐟 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐢𝐧 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬, 𝐅𝐢𝐧𝐚𝐧𝐜𝐞 & 𝐂𝐗 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 ✦ Senior Coach in Mindset & Spiritual Growth ✦ Budget Management ✦ CX & Sales Strategist ✦ With a career spanning over 30 years, I have built a robust track record of leadership and operational excellence in the banking sector, currently serving as Head of Training & Customer Experience at IDFC FIRST Bank. My role involves overseeing the end-to-end customer service strategy, ensuring we deliver a superior experience at every touchpoint. By integrating cutting-edge learning management systems & performance improvement initiatives, my team has successfully enhanced service delivery, ensuring that our customers receive the highest level of care and support. 🚀I also lead the budgeting and financial control processes, ensuring that resources are optimally allocated to support our strategic goals while maintaining compliance with stringent regulatory standards. My experience in audits, governance & compliance ensures that we adhere to the highest standards of operational integrity, fostering trust with stakeholders and regulators alike. 💼🌟 𝐏𝐫𝐢𝐨𝐫 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐚𝐭 𝐂𝐢𝐭𝐢Before joining IDFC FIRST Bank, I served as Vice President of Sales at Citi, where I spearheaded a range of initiatives to improve sales strategies & operational efficiency. I leveraged my deep understanding of call center operations to streamline processes, enhance performance metrics & boost revenue growth. My focus was always on aligning sales strategies with the broader organizational goals, ensuring sustainable & scalable success. 📈💡 𝐌𝐢𝐧𝐝𝐬𝐞𝐭 & 𝐒𝐩𝐢𝐫𝐢𝐭𝐮𝐚𝐥 𝐂𝐨𝐚𝐜𝐡Beyond my banking career, I am deeply passionate about personal development & am a certified Mindset & Spiritual Coach. I help individuals unlock their potential, combining professional insights with spiritual & psychological approaches to foster a holistic approach to growth. Whether in the boardroom or one-on-one, I believe in the power of a positive mindset & continuous learning as key drivers of success. 🌱Through a balance of operational rigor, financial acumen & a focus on personal & team development, I am committed to creating environments where both people & businesses thrive. Let’s connect if you’d like to collaborate on creating impactful strategies, transforming customer experiences, or exploring personal growth through coaching! 😊
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Head TrainingIdfc First Bank Feb 2023 - Sep 2024Mumbai, Maharashtra, India𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –✔ Launching CX Academy: Initiating and leading the CX Academy to drive continuous learning and development, promoting a culture of collaboration and accountability across teams.✔ Revamping Training Content: Overseeing the overhaul of New Hire training programs to enhance product knowledge and employee retention, resulting in improved customer interactions and satisfaction.✔ Enhancing Customer Experience: Leading key initiatives to significantly boost customer satisfaction scores by over 15% through strategic training and process improvements.✔ Streamlining Budgeting Processes: Optimizing budgeting and financial resource allocation to achieve a 10% reduction in unnecessary expenditures while upholding high service quality.✔ Implementing Financial Controls: Developing and enforcing robust financial controls and compliance measures, leading to an approximate 8% reduction in operational errors and ensuring adherence to regulatory standards.✔ Developing Ethical Banking Training: Creating and rolling out a comprehensive Ethical Banking training program, improving customer service quality across all organizational departments.✔ Fostering Collaboration Across Departments: Leading cross-departmental efforts to drive key initiatives, promoting a culture of collaboration and shared accountability, which positively impacted overall customer experience.✔ Driving Process Improvement: Identifying and implementing process improvements to increase efficiency and effectiveness in training, customer experience, and budgeting.✔ Monitoring Performance Metrics: Tracking and analyzing performance metrics to assess the impact of training and budgetary changes on organizational outcomes and customer satisfaction.✔ Ensuring Compliance, Audits and Governance: Oversaw governance and audit processes, ensuring rigorous compliance with regulatory standards and RBI reporting requirements, thereby maintaining organizational integrity. -
FounderTyagi Talks Mar 2019 - Feb 2023𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –✔ Established and Scaled Educational Platform: Founded Tyagi Talks to provide educational support and career guidance to underprivileged children. Implemented structured programs that facilitated access to learning resources and mentorship, resulting in significant improvements in educational outcomes and career prospects for numerous individuals.✔ Forged Strategic NGO Partnership: Collaborated with "We Welfare Society" to launch impactful social initiatives, including organ donation camps and women empowerment projects. Spearheaded efforts to integrate Tyagi Talks with the NGO’s activities, enhancing community engagement and driving positive social change.✔ Designed and Delivered Specialized Training Programs: Developed and executed tailored training and meditation programs for corporate clients, focusing on boosting employee productivity and individual performance. These programs led to measurable improvements in workplace efficiency and employee satisfaction.✔ Enhanced Corporate Employee Performance: Provided customized spiritual and performance-enhancing programs to corporate clients. Leveraged these programs to address productivity challenges and elevate customer experience metrics, contributing to overall organizational success.✔ Supported Transgender Professional Development: Implemented comprehensive training initiatives for transgender individuals, addressing various topics to foster their professional and personal development. These programs contributed to improved job readiness and career advancement opportunities for the transgender community.✔ Oversaw Platform Operations and Management: Directed the daily operations of Tyagi Talks, ensuring the effective execution of all programs and services. Managed a team of professionals to maintain high standards of delivery and client satisfaction.
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Vice President Of Sales, Head Of OperationsCiti Mar 1998 - Mar 2019India𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –✔ Managed Large-Scale Operations: Oversaw the strategic and operational management of CitiPhone North & East, leading a team of 800 professionals in delivering exceptional service and driving sales performance across all Citi products.✔ Boosted Inbound Sales: Leveraged a comprehensive suite of Citi products, including cards, banking, and assets, to drive monthly sales of approximately ₹200 crore, totaling around ₹2400 crore annually. Implemented effective sales strategies to maximize revenue generation.✔ Optimized Call Center Operations: Conducted thorough manpower planning and call volume assessments, analyzing five years of historical data to refine operational strategies. Successfully insourced off-role employees, enhancing organizational efficiency.✔ Enhanced Training and Development: Developed and executed specialized training programs focused on soft skills, product knowledge, and process complexity. Established SME and HNI desks with tailored training modules to improve customer experience delivery.✔ Drove Incremental Sales Performance: Utilized a strong propensity model to enhance sales from inbound service platforms. Effectively managed and drove sales for 11 different bank products, contributing to substantial revenue growth.✔ Achieved Revenue and Cost Management Goals: Generated $25 million in revenue for the year 2012 and planned for $30 million in 2013, achieving a 10% increase. Implemented a revamped variable compensation structure, resulting in $400 million in cost savings for 2012 through increased productivity.✔ Led Special Projects Across Borders: Managed and improved sales performance in Malaysia and Taiwan as part of a special project. Demonstrated strategic oversight and leadership in bridging performance gaps in these regions.
Amit Tyagi Education Details
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Regina Mundi High SchoolApparel And Textiles
Frequently Asked Questions about Amit Tyagi
What is Amit Tyagi's role at the current company?
Amit Tyagi's current role is Mastering Global Transformation : 30+Years of Leadership in Operations, Finance & CX Innovation ✦ Certified Pranic Healer ✦ Senior Coach in Mindset ,Relationship & Spiritual Growth ✦ CX & Sales Strategist ✦.
What schools did Amit Tyagi attend?
Amit Tyagi attended Regina Mundi High School.
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