Amit Tyagi Email & Phone Number

Mumbai, Maharashtra, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –✔ Launching CX Academy: Initiating and leading the CX Academy to drive continuous learning and development, promoting a culture of collaboration and accountability across teams.✔ Revamping Training Content: Overseeing the overhaul of New Hire training programs to enhance product knowledge and employee retention, resulting in improved customer interactions and satisfaction.✔ Enhancing Customer Experience: Leading key initiatives to significantly boost customer satisfaction scores by over 15% through strategic training and process improvements.✔ Streamlining Budgeting Processes: Optimizing budgeting and financial resource allocation to achieve a 10% reduction in unnecessary expenditures while upholding high service quality.✔ Implementing Financial Controls: Developing and enforcing robust financial controls and compliance measures, leading to an approximate 8% reduction in operational errors and ensuring adherence to regulatory standards.✔ Developing Ethical Banking Training: Creating and rolling out a comprehensive Ethical Banking training program, improving customer service quality across all organizational departments.✔ Fostering Collaboration Across Departments: Leading cross-departmental efforts to drive key initiatives, promoting a culture of collaboration and shared accountability, which positively impacted overall customer experience.✔ Driving Process Improvement: Identifying and implementing process improvements to increase efficiency and effectiveness in training, customer experience, and budgeting.✔ Monitoring Performance Metrics: Tracking and analyzing performance metrics to assess the impact of training and budgetary changes on organizational outcomes and customer satisfaction.✔ Ensuring Compliance, Audits and Governance: Oversaw governance and audit processes, ensuring rigorous compliance with regulatory standards and RBI reporting requirements, thereby maintaining organizational integrity.

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –✔ Established and Scaled Educational Platform: Founded Tyagi Talks to provide educational support and career guidance to underprivileged children. Implemented structured programs that facilitated access to learning resources and mentorship, resulting in significant improvements in educational outcomes and career prospects for numerous individuals.✔ Forged Strategic NGO Partnership: Collaborated with "We Welfare Society" to launch impactful social initiatives, including organ donation camps and women empowerment projects. Spearheaded efforts to integrate Tyagi Talks with the NGO’s activities, enhancing community engagement and driving positive social change.✔ Designed and Delivered Specialized Training Programs: Developed and executed tailored training and meditation programs for corporate clients, focusing on boosting employee productivity and individual performance. These programs led to measurable improvements in workplace efficiency and employee satisfaction.✔ Enhanced Corporate Employee Performance: Provided customized spiritual and performance-enhancing programs to corporate clients. Leveraged these programs to address productivity challenges and elevate customer experience metrics, contributing to overall organizational success.✔ Supported Transgender Professional Development: Implemented comprehensive training initiatives for transgender individuals, addressing various topics to foster their professional and personal development. These programs contributed to improved job readiness and career advancement opportunities for the transgender community.✔ Oversaw Platform Operations and Management: Directed the daily operations of Tyagi Talks, ensuring the effective execution of all programs and services. Managed a team of professionals to maintain high standards of delivery and client satisfaction.

India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –✔ Managed Large-Scale Operations: Oversaw the strategic and operational management of CitiPhone North & East, leading a team of 800 professionals in delivering exceptional service and driving sales performance across all Citi products.✔ Boosted Inbound Sales: Leveraged a comprehensive suite of Citi products, including cards, banking, and assets, to drive monthly sales of approximately ₹200 crore, totaling around ₹2400 crore annually. Implemented effective sales strategies to maximize revenue generation.✔ Optimized Call Center Operations: Conducted thorough manpower planning and call volume assessments, analyzing five years of historical data to refine operational strategies. Successfully insourced off-role employees, enhancing organizational efficiency.✔ Enhanced Training and Development: Developed and executed specialized training programs focused on soft skills, product knowledge, and process complexity. Established SME and HNI desks with tailored training modules to improve customer experience delivery.✔ Drove Incremental Sales Performance: Utilized a strong propensity model to enhance sales from inbound service platforms. Effectively managed and drove sales for 11 different bank products, contributing to substantial revenue growth.✔ Achieved Revenue and Cost Management Goals: Generated $25 million in revenue for the year 2012 and planned for $30 million in 2013, achieving a 10% increase. Implemented a revamped variable compensation structure, resulting in $400 million in cost savings for 2012 through increased productivity.✔ Led Special Projects Across Borders: Managed and improved sales performance in Malaysia and Taiwan as part of a special project. Demonstrated strategic oversight and leadership in bridging performance gaps in these regions.