Amit Uday Kumar
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Amit Uday Kumar Email & Phone Number

Specialist at Verint
Location: Bengaluru, Karnataka, India 6 work roles 1 school
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Current company
Verint
Role
Specialist
Location
Bengaluru, Karnataka, India
Company size
3991 employees

Who is Amit Uday Kumar? Overview

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Quick answer

Amit Uday Kumar is listed as Specialist at Verint, a with 3991 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Amit Uday Kumar.

Amit Uday Kumar previously worked as Senior Product Support Engineer at Verint and Support Engineer at Aspect Technologies Limited. Amit Uday Kumar studied at G Hs Thodiyoor Kerala.

Company email context

Email format at Verint

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Verint

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Profile bio

About Amit Uday Kumar

Experienced Senior Operations Engineer with a demonstrated history of working in the telecommunications industry. Skilled in Product Management, IVR, Signaling System 7 (SS7), Telecommunications, and MySQL. Strong information technology professional graduated from G HS thodiyoor Kerala.

Listed skills include Telecommunications, Product Management, Vas, Linux, and 6 others.

Current workplace

Amit Uday Kumar's current company

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Verint
Verint
Specialist
melville, new york, united states
Website
verint.com
Employees
3991
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6 roles

Amit Uday Kumar work experience

A career timeline built from the work history available for this profile.

Specialist

Verint

Bengaluru, Ka, In

Senior Product Support Engineer

Verint

Bangalore Urban, Karnataka, India

Senior Customer Care Engineer

Aspect Software

Bengaluru Area, India

Aspect is the world leader in Contact Centre Solution. We provide Inbound, Outbound, Chat, IM, Mail Solutions as per customer requirements. We have On-Premise and cloud solutions. We use Windows / Linux servers and MS-Sql server as the database. We have Oncall, Web tickets support for the customers and partners. We use Salesforce and JIRA to track the cases reported and release management. Roles and Responsibilities.1. Resolve the issues / cases which are created by… Show more Aspect is the world leader in Contact Centre Solution. We provide Inbound, Outbound, Chat, IM, Mail Solutions as per customer requirements. We have On-Premise and cloud solutions. We use Windows / Linux servers and MS-Sql server as the database. We have Oncall, Web tickets support for the customers and partners. We use Salesforce and JIRA to track the cases reported and release management. Roles and Responsibilities.1. Resolve the issues / cases which are created by customer though On call and Web Triage.2. Manage the cases and resolve the same as per the Severity of the same.3. Do the complete troubleshooting and engage Tier 2/3 if required and share the detailed analysis with them for the faster resolution.4. Create the CQ to Engineering Team if we found any bug in the release and same is verified by the Tier 2 team.5. Educate the customer / Partner regarding the product and build a good understanding between them.6. Create the KB articles for the new issues and publish the same.7. Connecting to the remote sites by using ASRA / AnyDesk / WebEx and performing the troubleshooting.8. Handling issues of multiple products like Unified IP, CXP, Prophecy and Verify.9. Providing the RCA to partner and customer and need to make sure that none of the milestones are breached.10. Handling IVR call flow related issues for both On premise and Hosted / Cloud customers.11. Experience in handling the customers across the globe.12. Maintaining the updates of each cases in salesforce and maintaining the CWT . Show less

Sep 2017 - Jan 2021
Team & coworkers

Colleagues at Verint

Other employees you can reach at verint.com. View company contacts for 3991 employees →

VI Venkannababu Immaneni Venkannababu Immaneni Colleague at VerintWest Godavari, Andhra Pradesh, India View → AN Anoop Nm Anoop Nm Colleague at VerintBengaluru, Karnataka, India View → TG Thejas Govindan Thejas Govindan Colleague at VerintBengaluru, Karnataka, India View → LK Liat Kotigaro Liat Kotigaro Colleague at VerintIsrael View → AP Alza Permana Alza Permana Colleague at VerintBanten, Indonesia View → J( John (Chris) Edgar John (Chris) Edgar Colleague at VerintGreater Reading Area, United Kingdom View → DS Daniel Schuartzman Daniel Schuartzman Colleague at VerintKfar Saba, Center District, Israel View → GK Gousepeer Khaji Gousepeer Khaji Colleague at VerintWoking, England, United Kingdom View → AL Alson Lim Alson Lim Colleague at VerintSingapore View → GS Gagan Sb Gagan Sb Colleague at VerintBengaluru, Karnataka, India View →
1 education record

Amit Uday Kumar education

  • G Hs Thodiyoor Kerala
    G Hs Thodiyoor Kerala
FAQ

Frequently asked questions about Amit Uday Kumar

Quick answers generated from the profile data available on this page.

What company does Amit Uday Kumar work for?

Amit Uday Kumar works for Verint.

What is Amit Uday Kumar's role at Verint?

Amit Uday Kumar is listed as Specialist at Verint.

Where is Amit Uday Kumar based?

Amit Uday Kumar is based in Bengaluru, Karnataka, India while working with Verint.

What companies has Amit Uday Kumar worked for?

Amit Uday Kumar has worked for Verint, Aspect Technologies Limited, Aspect Software, Onmobile Global Limited, and Bharti Airtel Services.

Who are Amit Uday Kumar's colleagues at Verint?

Amit Uday Kumar's colleagues at Verint include Venkannababu Immaneni, Anoop Nm, Thejas Govindan, Liat Kotigaro, and Alza Permana.

How can I contact Amit Uday Kumar?

You can use AeroLeads to view verified contact signals for Amit Uday Kumar at Verint, including work email, phone, and LinkedIn data when available.

What schools did Amit Uday Kumar attend?

Amit Uday Kumar studied at G Hs Thodiyoor Kerala.

What skills is Amit Uday Kumar known for?

Amit Uday Kumar is listed with skills including Telecommunications, Product Management, Vas, Linux, Mysql, Ss7, Value Added Services, and Team Management.

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