• Managing M365 / Azure services, SharePoint, Intune (MDM), Microsoft Preview (Compliance & security).• Creating & managing security policies, litigation policy, archival policy, retention policy. • Responsible for Microsoft O365, Azure Active Directory, user management, cloud resource Management, SharePoint regional sites administration and Management.• Complete responsibility of O365 licensing, automation across end user computing systems. Support to Renoirgroup, Unisonmining, zeroe and ESG Integrate tenant. • Expertise in providing software and technical training to teams (in-house and externals).• Managing cloud-based email security solution (Spam Titan).• Responsible for Service delivery & support of IT services for all regions.

• Served as single Point of contact for IT solutions (Intune (MDM), O365 support for escalation, other digital tools, and Technologies for Clients as well as consultants, Modelers and Engineers.• Responsible for multiple projects & core infra services.• Sets performance targets, and monitors progress against agreed quality and performance criteria.• Managed Unified Collaboration & Communication (UCC). Managing global Audio-Video(av) support teams and primary escalation & approver for audio video.• Managed all internal & external Organization level corporate events using Webex, Zoom, Microsoft Teams live event / webinar & third-party media tools.• Managing and supporting VVIP requests and incidents. first point of contact for Senior management escalation.• Measure service satisfaction levels. Managing and upholding the troubleshooting escalation process.• Responsible for end point security by leveraging CrowdStrike EDR, Trend Micro Apex, Forcepoint Proxy/DLP, and various other Cyber Security tools.