Amit Vig Email & Phone Number

Slough, Gb

London, England, United Kingdom

• Associate Head (AVP) of Operations for Visa & passport operations– Europe covering UK, Austria, Germany, Italy, Ireland, Greece, Sweden, Finland, Hungary, Serbia, Bosnia & Herzegovina, Albania, Kosovo• Business Development Representative - Europe Managing complex border management operations for multiple governments in the Europe region. Total contract value + £120 Million. 190+ staff in 42 locations, 20 countries across Europe. Key targets achievements of EBIT £20m, ambitious ESAT and client NPS targets of <75% Reporting directly to COO and part of key management team for strategic business decisions for the European region. Overall governance on client SLAs, compliances e.g. GDPR, quality & infosec policies and audits Single point of contact for the government missions for account management and contract negotiations.

London

 Program management for Europe & Americas covering a vast expanse of government clients and multiple locations across the entire regional geography. In excess of 100 short term projects delivered succesfully for multiple governments under contractual SLAs from the respective Ministries of foreign affairs. Project value in excess of +£90 Million delivered successfully. Visa & consular services facilitation centres projects rolled out for governments like USA, UK, Italy, Germany, Spain, Portugal, Malta, Cyprus, Saudi Arabia, India, Canada & many more.

London, United Kingdom

Manage a team of project resources with area of responsibility extending out to Europe outside the UK for rolling out any new projects in the region including setting up footprint in new locations/countries and launching Visa/Consular Application centres for different client governments.

London, United Kingdom

I am a PMP Certified by PMI & PRINCE 2 Practitioner, accreditated by APMG UK. Have assisted initiation of various projects in the UK and Europe. The most recent project delivered was commencement of operations in The Netherlands in December 2010. I am currently working on a few global projects specifically in the Western European region.

 Process management & SOP implementation for a comprehensive Visa Process for the Government of India in the UK as Operations Supervised eight Visa Application Centres across the UK. Reporting Head for a team of 70 staff across the UK, liaising with High Commission officials and diplomats and effectively managing around 550,000 visa application per annum. Conducted team building and development practices in order to improve customer service levels, as well as establishing employee feedback forums and bulletin boards to improve employee satisfaction. Streamlined financial targets and KPIs in line with new business objectives to successfully reach baseline budgets and improve efficiency, resulting in 15% growth.

 I managed a team of 60 security officers per shift on the passenger terminal at the airport, allocating duties and overseeing security control posts and terminal airside.  Carried out safety assessments to maintain high standards, leading a team of security personnel to improve passenger flow, and communicating with customers to provide information and assistance. Supervised the baggage NCT X-Ray area following the completion of Level 1 Security Officer Training and NCT X-Ray recognition exam.

G.S.A. for Air France to India route in the UK)One of the oldest consolidators in the UK, now consolidating on 12 airlines including the Sky team alliance partners.; Manage the call centre like operation based in London comprising of 12 agents based in the head office. Co-ordinate operations with a 24hr overseas call centre comprising of 10 people.Supervise and control the telephone activity using the Alcatel ACD telephone system.Monitor the standard of service and quality levels.Liaise with the airlines for net fare contract updates and customer service issues.New product developments like holiday packages, tailor-made itineraries and hotel bookings.Identify and sign up new service providers for ancillary services like car hires, airport parking, hotels, travel insurance, tour operators etc.Work in close association with tourism bodies/development boards.Launch marketing and promotional campaigns in conjunction with the airlines and service providers.Negotiate and contract with corporate/business houses for providing travel services.Liaise with multi-location offices both nationally and internationally.Analyze market competition/new destinations and generate reports and feedback on the same for the airlines/internal strategic decisions.Work on citrix environment across all locations.

Responsible for visiting, analysing, evaluating, developing, sustaining and prioritising a portfolio of corporate accounts and key strategic travel agencies.Managing a distribution channel, front/middle and top line promoters, actual travellers(customers) and working towards achieving growth in the market share, revenue, profit margins and portfolio expansion both horizontally and vertically.Developing customer relationships in order to increase business volumes and customer delight.Monitoring and tracking of business volumes, growth, segmentation, performing portfolio analysis, developing and implementation of marketing and contingency plans.Negotiation, finalisation and implementation of corporate contracts, specific deals, tie-ups, revenue & yield management for the portfolio.

In charge of reservations and ticketing for the entire India region.Liaison with other office locations in India for fare queries, ticketing information etc.Prepare a monthly report on competition and compile a detailed report based on the reports given by different stations in India.Handle airline counter for day to day queries/trouble shooting for travel agencies and Brazil Embassy.Liaison with different on-line carriers for PTA's/ticket document/deals etc.Developing and monitoring business with travel agencies.Assisting in developing localised marketing strategies and their implimentation in co-ordination with Manager- India.

Handle Cargo sales counter for providing cargo status information to the cargo agencies.Liaison with different stations all over the world for processing of cargo manifests and delivery of cargo to the buyer.Providing assistance in daily working to the sales officers.Handling telephone queries from cargo agents/corporate clients.

Mba; Diploma, Technology Management; Technology Management

studying ACCA, London. Cleared 6 papers.; (Correspondence) recognized by FICCI in India and major MNC's in the Technology, Banking.

Education record

5. Diplom De Langue in French Language A Diploma (6 semesters, 2yrs) in French language

Bachelor Of Commerce, Commerce

Bachelor'S Degree, Business/Commerce, General

Bachelor'S Degree, Business/Commerce, General

Education record

Activities and Societies: Achieving extraordinary customer relations (AECR), Kaset International. Coaching extraordinary customer.