Role & Responsibility:• Understanding the Requirements and Functional Specifications of the application.• Participated in identifying the Test scenarios and designing the Test cases.• Prepared and Executed Test cases as per System Requirements• Functional, Regression testing• Involved in Preparing BUG report & Bugs Tracking

Description: It is an E-commerce application providing chocolate gifts to the corporate clients and employees, It’s also has a huge store which maintains the stocks and orders online. is used to automate the Operations with verities of product domain. This project has verities of functionality that includes, End User for purchasing the product as per requirement, Vendors for listing their product, Finance for price listing discounts & Logistics partners etc.Role & Responsibility: • Involved in functional study of the Application• Involved in Preparation and execution of test cases.• Involved in Functional, Regression testing• Involved in all testing related documentation.• Involved in developing Test reports using Templates and Bug report.• Preparation and maintains of Test Data

Description: Providing services into customer care service for International Telecom Service Provider such as UK & Australia. It has an end-to-end service which does not require physical presence to delight the active and inactive customers. Role & Responsibilities:• Resolving network related issues• Mobile Functions explanation to setup the network• Enabling International Travelling• Rates for international call• Billing explanation for usage of data and calls along with the messages• Mobile Plans with and without equipment• Upgrade Plans with the contract and new connections• Prepaid Plans for monthly usage• Payment Extension for customers who experience hardship• Cancellation of contract with detailed explanation on last bill amount• Explain the document need to purchase a sim card• Adding additional connection• Selling of mobile devices and tablets.• Connection with other departments to resolve the query• Managing daily Net Promoter score by delivering best quality

Description: Company was involved into security software installation such as, Nortan Antivirus, McCafe. Help client to install into their computer for protecting security threats. Also clean up the computer. Role & Responsibilities:• Installations of security software• Plan change• Subscription and registration on official website of security software• Troubleshoot the pc• Scan for threats on pc using free software • Provide Annual Maintenance Services