Analyst at Tikshoov: Responsible for data analysis to improve processes, understand trends and forecasts, and produce reports that support decision-making. Focused on evaluating call center performance, identifying potential issues, and providing data-driven solutions to enhance service and sales.

-Reserving existing customers and bringing new ones to the firm.-Seeking opportunities to increase the sales and customers experience.-Negotiating contracts and sales.

-Administrative support to agents and representatives.-Working closely with big insurance companies such as “Harel”, ”Menorah” and “Migdal”.

Computer network manager in an operational zone,“Erez” Battalion, honor dismiss as a sergeant.-Dismiss as a sergeant.-Giving a quick and effective response to problems on the field.-Giving technical support to the services and systems.-Analysing network data to identify and solve online problems.-Commanding a department under busy schedule and responsibilities.