- Collection and analysis of data received from banks before submission to RBI.- Develop and implement policies and procedures to ensure compliance with applicable laws and regulations.- Conduct regular audits and assessments to identify potential compliance risks and implement corrective actions.- Prepare detailed reports for senior management and regulatory bodies, as required.- Monitor and interpret regulatory changes, ensuring timely and effective communication to relevant stakeholders.

- Implementation of regulatory mandates (RBI/ NPCI/SLBC/DFS/MeitY).- completely handling UPI and CBDC product - for regulatory reportings.- Engagement with regulatory authorities/ franchise/ vendors on audit and compliance points. Ensuring regulatory submission within timeline.- Process notes revision in-line with regulatory circular and mandates.- Ensuring audit open points to be tracked and closed within specified timeline with no repeat observation.- Creation of process notes and document on data requirement from regulatory authorities.- Publishing monthly/ Quarterly/ Annual updates to senior management

- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans. - Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.- Accountable for audits in unit like RCSA, IQMS ,PRR and TPISA. - Individually responsible for reporting MIS and related data to senior management on daily basis.

- Solving queries of US customers on mails and scanned documents relating to CITI branded credit cards. - Mentored and guided employees to foster proper completion of assigned duties. - Assisted with new hire processing and existing training programs.- To see that all key criteria are met related to monthly quality and productivity. - Handling team in absence of Team Leader. - Worked flexible hours; night, weekend, and holiday shifts.

Handling Resident & Non - Residents customer queries through Calls and helping in investments (Mutual Funds, Insurance and Equity) - Maintaining and servicing existing client accounts regarding remittance. - Listening to customer requirements and providing appropriate resolution resulting in Sale. - Analyzing & reviewing daily/monthly performance. - Helping new team members to understand new products, services & system to work efficiently. - Handling Corporate Salary Account, Savings, Current, Term Deposits, Mutual Fund and Demat queries, complaints and request. - Provide assistance with regards to all channel access queries and complaints. - Handling ASBA (IPO) registration and transactions. - Conduct briefing and product process training. - Mentor New Team Member. - Listening calls and provide feedback. - Improving new joiners on their call, and helping them to deliver good service to all customers.