• Led the Business Intelligence, Asset Management, Health, Safety, Security and Environment (HSSE), Energy Management, and Technical Services teams, ensuring efficient operations at over 4,000 sites for the Province of Ontario portfolio. • Increased revenue and profitability by optimizing resources and expanding the scope of work across service lines.• Championed the SmartFM program, implementing fault detection and diagnostics tools at 70 client sites to improve resiliency, realizing over $4M in cost savings.• Became a trusted partner for the client and led the development of an early flood detection system to reduce operational risk and cost for the client. • Developed, grew, and promoted team members through mentoring, transparent feedback, and cross-team collaboration, resulting in elevated performance and a 10% increase in year-over-year (YoY) engagement.

Responsible for building a global Centre of Excellence (CoE) for Facilities Management, Energy & Environment and Hospitality.Provide oversight and direction to Facilities Management team in managing costs across the portfolio through regular review of portfolio financials against budget and YOY variances – identify opportunities to drive operating cost reduction – maintained occupancy costs flat from 2017-2019.Implementing key controls across all global regions to create a consistent FM model – improving risk management, reporting and operational efficiencies.

Responsible for managing the supplier relationships with CRE’s strategic partners – JLL, C&W, T&T.Oversee an $700MM+ operating budget, realizing over $25MM in 2018 & 2019 savings through operational cost management, energy reduction initiatives and landlord lease audit programs.Improved risk management through the development of cross functional service delivery processes and playbooks to document risks and corresponding controls, RACIs and monitoring programs across all CRE departments.Led the centralization of the global rent payment of RBC’s portfolio, thereby increasing transparency to occupancy costs globally.

Oversee and manage day to day operations of Data Centres, Trading Floors, Contact centers, Colocation sites and all other critical environments and mission critical systems, with the ultimate goal of meeting strategic service availability objectives for the enterprise.Responsible for the management of an annual operating budget of $80MM+ globally, providing an annual saving of over $1MM.Manage and govern relationships with vendors and stakeholders to identify efficiencies and reduce risk to the bank's operations.Working with remote teams to extend the reach of the team beyond the US and UK into Europe and Asia.

Responsible for managing the day to day operations for a portfolio of 435 retail properties across Canada. Oversee the $35M operating budget to ensure that the properties in the portfolio are well maintained.Manage the $30M annual capital budget to ensure projects are optimized based on criticality and effectivness.

- Successfully completed the construction of a new 125ksf data centre facility to support Loblaw's critical IT infrastructure.- Responsible for the strategic and operational direction for IT Facilities and Datacenter Operations. - This included short and long-range strategies, day-to-day operations, vendor management and the implementation of service delivery improvement initiatives. - Also responsible for delivering effective Data Center solutions which were proactively implemented and supported to address the growing demands of the business.

Managed approx. 300,000sf of critical data center space across Canada.People management responsibility for 8 employees ranging from 25yr veterans to campus hires Ensured 100% availability of infrastructure supporting nine critical data center sites.Accountable for facilities maintenance, contracts, & change execution to ensure the ongoing health of all critical infrastructure components located in IBM's Data Centers.Managed the annual operations and maintenance budget of approx. $3.5M and a project budget of over $10M - identify efficiencies to meet reduction targets and implement projects to ensure data center reliability.Provided technical and financial expertise for all new business initiatives involving data center space.Facilitated the implementation of the infrastructure upgrade projects at data center facilities.

Managed the real estate integration of new business acquisitions to ensure a seamless transition of employees to IBM.Developed the overall strategy to identify opportunities to integrate employees into existing vacant space and oversaw the project to move employees to IBM premises, as required.Managed the construction projects to bring new sites to IBM standard to create consistency across the country.Managed the property tax payment and appeal process for all IBM Canada owned and leased properties.

Provided engineering support for data center projects ensuring a 99.99% reliability.Managed the operations of an 110ksf facility with 60ksf of data center space and achieved a 100% uptime and completion of all maintenance and installations on time and within budget.Managed the change management process - from informing IBM management and client representatives of the risks involved to getting approvals and implementing the activity.Implemented IBM best practices at all sites across the country thereby creating a consistent process for operations and maintenance at critical data center facilities.Developed and presented multiple presentations on infrastructure design improvements.Performed Site Audits and assessments to ensure processes were in control.Managed several projects such as Raised Floor Build out, UPS Installation & Static Switch Installation.

Created a US$150M expense budget for a portfolio of 150+ sites.Managed the spending against the budget, by optimizing costs and saved the company $6M for FY01 and $6.5M in FY02Managed the financials for a $2.5M project from scope to completion.Reconciled Balance sheets forecasted future expenses and reported on department financial data to maintain financial control of the departmentRevamped the existing occupancy charge back process by providing a more accurate and responsive tool thereby reducing questions and increasing accountability of space.