- Orchestrated go-live plan for Ontario’s COVID vaccination system: Managed testing/release lifecycle and cloud operational readiness, mitigated 15+ risks, planned capacity, created support playbooks. Result: Seamless public launch with zero incidents- Cultivated gaming startup’s partnerships with Ubisoft, Rockstar Games, Activision: Implemented voice toxicity detection for GTA V and Call of Duty MW III; optimized cross-region autoscaling for ~1M daily players, boosting player retention by 37% and revenue by 40% YoY.- Developed and executed comprehensive tagging/billing/reporting strategy: Reduced Cost Explorer usage by 93% through deployment of CUDOS, QuickSight dashboards and API query optimization. Guided Snowflake billing data warehouse development, improving cost allocation accuracy by 60% across 15+ business units and 1700+ AWS accounts.- Expedited FedRAMP compliance and SaaS SIEM offering launch: Expanded product portfolio with 2 AWS Marketplace listings, enhanced GTM strategy, securing 28 enterprise leads. Result: 3x improvement in client’s SMB market penetration, 25% boost in revenue potential.- Drove $3.5M MRR and accelerated business growth, cloud adoption/IT transformation: Crafted strategic roadmaps for GenAI, Life Sciences, SIEM, Gaming, and Storage Mgmt. clients. Achieved up to 40% faster time-to-market; fostered C-suite relationships through advisory, securing 5 enterprise-level contract renewals and a new $20M Enterprise Support deal.- Gathered customer feedback/usage metrics and influenced roadmaps of 10+ services: AWS Sagemaker, EC2 Trainium/Inferentia, Neuron SDK, S3, Lambda, Aurora Limitless, Cost Explorer, Batch/Fargate, and Codebuild. Result: 3x accelerated release of 20+ new features.- Pioneered cross-functional initiative enabling PyTorch compatibility on AWS Trainium/Inferentia: Unlocked 45%+ cost savings and 2x performance gains for 70+ life sciences customers’ ML workloads through collaboration with Annapurna Labs and PyG community.

- Accelerated new workload deployment by up to 60%: Designed Proofs of Concept (POCs) for storage and content delivery solutions based on user requirements. Delivered 50+ POCs yielding ~35 workload wins and adoption of multiple AWS services. - Enhanced system performance, security/resilience posture, and DR strategy up to 4x by troubleshooting and optimizing client AWS architecture. Maintained comprehensive documentation and managed cross-team communications.- Architected 250+ solutions/workarounds and resolved 75+ recurring issues: Performed root cause analysis to identify deeper customer pain points and collaborated with product managers and service teams to implement targeted improvements in cloud services and internal processes- Optimized client resource utilization by ~25%: Extensively analyzed compute, storage, network, and security infrastructure. Led quarterly cost optimization exercises and Strategic Business Reviews, driving ~30% improvement in cloud ROI.- Spearheaded 'Resiliency/Security Revamp’ engagements for 5 clients: Enhanced observability, improved regional failure resilience, and upgraded backup/Disaster Recovery (DR) strategies for 20+ workloads. Achieved 99.99% availability and up to 50% reduction in RTOs.

– Mentor undergraduate students enrolled in ‘ISTM 209: Business Information Systems Concepts’ by teaching HTML, CSS, MS Access and Excel– Grade assignments, proctor exams, and assist department professor, Ms. Wanda Curtsinger

– Consulted 2 FedEx app teams about Oracle Cloud Infrastructure (OCI) paradigms; assisted them successfully migrate applications to OCI and become truly cloud native by gathering and decomposing business requirements into user stories and immersing with them in a 6-week-sprint Agile Dojo engagement, expediting the migration process by 8 days – Created custom Prometheus metrics and Grafana dashboard to monitor application and infrastructure health in real-time, ensuring fault-free transition of applications to OCI and a $140,000 estimated reduction in monitoring overhead – Migrated 4 logistics applications for shipment interception/tracking from mainframe systems to (OCI) by modifying, bootstrapping them using Java Spring Boot and ‘Dockerizing’ and deploying them using Kubernetes

[UserTesting.com is an online platform that provides remote usability testing services through a network of testers across the globe.]– Devised testing plans, experiments, and tested UI/UX design, functionality of 25+ websites, Android applications, Windows software using heuristic evaluation, cognitive walkthrough, needs assessment, task analysis; documented and analyzed test results– Measured usability metrics like perceived difficulty, task success rate to establish software requirements and improvement suggestions that led to a successful delivery of 6 bug-free apps and 11 websites with significantly richer UI

[Awign is a Bangalore based crowdsourcing start-up that provides business management solutions.]– Researched potential clients and managed new client on-boarding by demonstrating Peepin’s (a nightlife discovery start-up: one of Awign's clients) service model and functionality of their Android/iOS based nightlife discovery platform to decision makers of establishments (restaurant/party lounge/café/bar), single-handedly leading to a 30% increase in the existing clientele in South Delhi region

– Facilitated incidence management and supported Front Office Home Location Register (HLR) team on the Nokia Siemens Networks (NSN) and Telenor projects– Monitored and troubleshooted telecommunication network nodes - BSC (Base Station Controller), BTS (Base Transceiver Stations), MSC (Mobile Switching Centre), Media Gateways- using Linux based tools like N-map, OpenVAS, shell-scripting, and Huawei’s iManager tools -U2000, M2000- and SDM– Performed root-cause analysis on self-generated bi-weekly incidence reports to trace the most frequent causes of faults, in turn driving down the average monthly coverage outages in Delhi NCR by 23% by the end of 6 weeks

– Trained on networking devices such as a modem, switch, router, repeater etc, simulation software like Wireshark, Cisco Packet Tracer and proprietary cloud-based platform, MTaaS.– Learned about HCL’s Managed Network Services like LAN/WAN management, network migration, cloud environment implementation along with relevant tools and techniques.

– Supervised zone-wide EduNetwork program by leading head campus ambassadors of five teams at different Engineering colleges to collect inside data in relevance to campus life, traditions/culture, fests, amenities, department/faculty/course popularity, etc. about their respective colleges which was uploaded on Smilyo’s EduNetwork portal– Revamped existing website with added functionality to upload information gathered by campus ambassadors; Frequently updated and managed website– Organized community service activities like stationery donation drives, educational and recreational activities for the underprivileged children of laborers employed for construction at college campus at the five campuses– Planned budget, allocated resources, maintained treasury, delegated responsibilities for events and workshops throughout the academic year

– Marketed real estate properties and generated leads through advertisements, open houses, cold calling, networking and using various internet marketing tools, as well as community outreach.– Maintained a highly disciplined schedule for balancing key activities including prospecting, customer appointments, follow-up, and administrative details.– Fully utilized online technology resources, frequently updated and optimized company website to maintain high visibility with prospects and customer base