Release Planning: Develop and manage release schedules, ensuring proper risk assessment and mitigation.Coordination and Collaboration: Work with various teams to ensure smooth release processes and resolve issues.Process Management: Establish and manage release management processes, policies, and procedures.Release Documentation: Document release procedures, schedules, and maintain release notes.Risk Management: Identify and manage risks related to software releases, developing contingency plans.Quality Assurance: Ensure software releases meet quality standards and oversee testing processes.Deployment: Coordinate software release deployments to production environments.Post-Release Support: Monitor performance post-deployment and provide support for any issues.Continuous Improvement: Evaluate and improve release management processes based on feedback.Compliance and Auditing: Ensure compliance with regulatory and organizational policies.Metrics and Reporting: Track and report on release metrics and provide updates to stakeholders.Tool Management: Manage release management tools and software.Cloud Infrastructure Support Experience: Deployment of Cloud Projects on Google, Azure and AWS.Business Process Analysis and AutomationRequirement Gathering and Analysis: Identify business needs and document requirements.Stakeholder Management: Act as a liaison between stakeholders and technical teams.Solution Assessment and Validation: Evaluate solutions and participate in testing phases.Process Improvement: Analyze and recommend changes to enhance business processes.Project Management Support: Assist in project planning, monitoring, and documentation.Training and Support: Provide user training and ongoing support post-implementation.Automation Projects:Integrated JIRA and Remedy for Year End Change Management Reporting.Migrated Reporting system from Remedy to ServiceNow for IT Release Projects.

Project Oversight and Management:Oversee projects from initiation to closure, ensuring timely, within-scope, and budget-compliant delivery.Define project scope, goals, and deliverables with senior management and stakeholders.Client Relationship Management:Act as the primary contact for clients, ensuring their needs are met and building strong relationships.Address and resolve client issues promptly to maintain satisfaction.Team Leadership and Coordination:Lead and motivate project teams, allocating resources effectively.Foster a collaborative and high-performance team environment.Risk and Issue Management:Identify, assess, and manage project risks with mitigation strategies.Resolve project issues promptly to minimize impact.Quality Assurance:Ensure project deliverables meet quality standards and client expectations.Implement and oversee quality control processes and conduct regular reviews.Stakeholder Communication:Maintain effective communication with all stakeholders.Provide regular updates and reports, ensuring transparency and managing expectations.Service Delivery:Oversee service delivery to clients, ensuring service levels are met.Implement service improvement plans and ensure compliance with SLAs and KPIs.Process Improvement:Identify and implement opportunities for process and efficiency improvements.Ensure adherence to project management methodologies and standards.Contract and Vendor Management:Manage contracts and agreements with clients and vendors.Ensure compliance with contractual obligations and oversee vendor performance.Change Management:Manage changes to project scope, schedule, and costs with appropriate control processes.Ensure changes are communicated and documented properly.Strategic Planning and Execution:Align project objectives with organizational strategic goals.Contribute to and execute strategic plans and initiatives.

Project Planning and Initiation:Define project scope, objectives, and deliverables with stakeholders.Resource Management:Allocate resources (personnel, equipment, budget) to ensure project success.Coordinate with internal teams, external vendors, and service providers.Lead project teams, providing direction, support, and motivation.Stakeholder Communication:Serve as the primary contact for stakeholders, including senior management, clients, and project teams.Project Execution and Monitoring:Oversee project tasks to ensure timely, within-scope, and budget-compliant completion.Monitor project progress and performance using appropriate tools.Risk and Issue Management:Identify, analyze, and manage project risks and issues.Develop and implement risk mitigation strategies and contingency plans.Resolve issues promptly to minimize impact on delivery.Budget and Financial Management:Manage project budgets, ensuring expenses stay within limits.Track financials and report on budget performance.Ensure accurate and timely billing and financial documentation.Vendor and Contract Management:Manage relationships with vendors and service providers.Negotiate contracts to ensure favorable terms and conditions.Monitor vendor performance and ensure compliance with contract terms.Infrastructure Deployment:Oversee deployment of IT infrastructure (servers, networks, storage, hardware).Ensure components are installed, configured, and tested according to requirements.Change Management:Manage changes to project scope, schedule, and costs.Implement change control processes to evaluate and approve changes.Ensure changes are communicated and documented appropriately.Documentation and Reporting:Maintain comprehensive project documentation (plans, reports, records).Prepare and present status reports to stakeholders and senior management.Document lessons learned and best practices for future projects.

Team Leadership and Management:Supervised and led a team within a specific department or operational unit.Operational Oversight:Ensured smooth day-to-day operations and optimized workload distribution for productivity and efficiency.Goal Setting and Performance Management:Set clear objectives and goals aligned with organizational objectives.Monitored individual and team performance, providing feedback and conducting evaluations.Resource Allocation and Planning:Allocated resources effectively, including personnel, equipment, and budget.Communication and Collaboration:Fostered a collaborative and cohesive work environment, promoting effective communication and teamwork.Problem Solving and Decision Making:Addressed and resolved operational issues and conflicts.Policy and Procedure Adherence:Ensured compliance with company policies, procedures, and regulatory requirements.Promoted adherence to best practices and standards within the team or department.Training and Development:Identified training needs and opportunities for team members.Supported ongoing professional development through training programs and career development initiatives.Performance Metrics and Reporting:Monitored key performance indicators (KPIs) and metrics to assess team performance and productivity.Prepared and presented regular reports on departmental performance to senior management.Employee Engagement and Welfare:Promoted a positive work culture and employee engagement initiatives.Addressed employee concerns and grievances in a timely and constructive manner.Change Management: Manage overall Change Management.Achievements:Successfully transitioned the Dow Global Service Desk from Rohm and Haas, Philadelphia, and Dow Global Service Desk, Midland, USA to India in 2009.Completed hiring for the Dow Global Service Desk setup in Bangalore, India.Conducted training for newly onboarded staff for the Service Desk.