Desktop technologies, driver management utility, certification and security solutioning.

L3 - L4 Technical resource at Tier - 2 ITIL based IT Service Management for 'The Government of Ontario'.

Ontario government has a mandate to be fully accessible (web solutions, extra-net, intranet and documents) by 2016. ACOE is tirelessly working in collaboration with OPS Accessibility Directorate and OPS Diversity Office to full-fill this commitment. I&IT Accessibility Branch Planning and CoordinationClient Communication, Education and AwarenessBusiness Solutions Consulting• Accessibility Assessments • Advice and Guidance • I&IT Project Consulting• Initiative / Project EvaluationsHuman Resource ManagementClient Relationship Management

Lead the alignment of I&IT strategy, policy and governance with TOPS Strategic Priorities (employee engagement, foster talent development and innovative solutions)Promote and drive innovations, support implementation and controlProvide advice to TOPS Provincial Executives on use of technology to align with respective business objectives

Technical Consultant to build and roll out XP image across the province for Ontario Public Services.Objectives:- Key Users specify configuration and customization necessities, Completion of the prototype and testing in the customer’s context, technicians and third party vendors training for field deployment. Deliverable:- Input for first cost estimate, Confirmation of functionality, Documentation & training material, Successful training and deployment, Migration of user profiles, data, applications and settings, end user training.

 Provided technical consultation and support to the systems environment of the Occupational Health and Safety Branch, the Employment Practices Branch and the Employment Standards Program Evaluated requests for system enhancements with significant impact on existing infrastructure. Analyzed, evaluated and anticipated Information Technology system needs; change impact assessment and reported findings to corporate services manager and senior management Reviewed new technologies in conjunction with other areas of ministry. Developed evidence based recommendations and proposals for consideration by senior management and other stakeholders Determined training needs assessing end user IT literacy, provided guidance and training to branch staff on use of business critical software and new systems Researched, developed, implemented, monitored technology and best practices for data backup, patch deployment and system security Reviewed, facilitated and validated UAT and QA testing activities with key users and internal and external service delivery partners