Senior Program Director- Banking Operations
Pune, Maharashtra, India
๐๐๐ฅ๐ข๐ฏ๐๐ซ๐ฒ ๐ฆ๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ-To lead operations in Commercial Banking and perform process excellence in LPI - Insurance clients (based in the US) spread over 3 delivery centers ,this includes ensuring that all SLAโs are met, contracts vetted, BCP sites are set up and info sec guidelines are strictly adhered to, hiring,achieving revenue targets, and identifying new growth avenues.Processes/deliveries covers :๐๐๐ง๐ค๐ข๐ง๐ ๐๐COMMERCIAL BANKING - Financial statement spreading, Reg Rating, Statement Tracking, Imaging and Indexing, reviewing booked loans, collateral set up and review, post-closing loan review, Middle office-Doc prep - for a commercial bank in USAACH OPERATIONS - Performing the reclamation research on the accounts, putting holds, and processing the incorrect debits/creditsCONTACT CENTER - Commercial Support Center โ Email support to assign PSI and resolve customer queriesAML/FINANCE CRIME COMPLIANCE - PEP, Sanctions, Wires, and SPFsโ level 1 and level 2 reviewCHECK FRAUD OPERATIONS โ Identify fraud check and perform account closure for fraudulent customers๐๐ง๐ฌ๐ฎ๐ซ๐๐ง๐๐ ๐๐LPI DOCUMENT VERIFICATION AND INSURANCE TRACKING - Roping insurance information using OCR system and tracking insurance information into the tracking systemTEAM MANAGEMENT - Handle an overall span of more than 700+ people spread across 3 sites for commercial bankingREVENUE ASSURANCE & SUPPORT REVENUE GROWTH SUPPORT P&L MANAGEMENTCUSTOMER MANAGEMENTStakeholders Communication